Director of Operations - Orthopedics

Drive Growth. Build Partnerships. Transform Orthopedic Operations. The Director of Orthopedic Operations is a strategic partner to physician and operational leaders, driving the success of Duly Health and Care's orthopedic service line. In this role, you'll collaborate across multiple practice locations to improve operations, support continued growth, and enhance the patient experience through strong partnerships, data-driven decision making, and operational excellence.

Director of Operations - Orthopedics Full-Time, 40 hours per week. Monday - Friday; Hours will vary. Location: Westmont/Downers Grove; Will require travel in between Duly locations on a regular basis.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Key Responsibilities

Strategic & Operational Leadership

Provide operational leadership for multiple orthopedic practice locations, ensuring consistent execution of organizational priorities and service line initiatives. Partner with physician leaders and executive leadership to develop and execute strategic plans that support growth, operational excellence, and exceptional patient care. Lead operational initiatives that improve access, efficiency, quality, patient satisfaction, and financial performance. Identify opportunities to expand orthopedic services, improve workflows, and enhance the overall patient experience. Serve as a change leader, successfully implementing new programs, technologies, and operational improvements across the orthopedic service line.

Physician & Practice Partnership

Build strong relationships with orthopedic physicians and physician leaders to support operational success and strategic growth. Collaborate with physicians and practice leadership to address operational challenges, improve performance, and align on shared goals. Foster physician engagement by promoting collaboration, transparency, and effective communication. Support physician onboarding, practice integration, and ongoing operational needs.

Financial & Performance Management

Monitor operational, quality, access, and financial performance across assigned practices. Utilize data and key performance indicators to identify trends, establish priorities, and develop action plans that improve outcomes. Partner with practice leaders to ensure responsible management of staffing, budgets, equipment, and operational resources. Lead process improvement initiatives that enhance efficiency while maintaining exceptional patient care.

Leadership & Team Development

Recruit, coach, mentor, and develop practice managers and operational leaders. Foster a culture of accountability, engagement, continuous improvement, and collaboration. Establish performance expectations and provide regular coaching and feedback to support professional growth. Promote cross-functional teamwork across clinical, operational, and administrative departments.

Quality, Compliance & Patient Experience

Ensure compliance with organizational policies, regulatory requirements, accreditation standards, and healthcare regulations. Partner with quality, compliance, and clinical leaders to maintain safe, efficient operations. Champion initiatives that improve patient access, quality outcomes, and the overall patient experience.

Experience & Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field (equivalent healthcare leadership experience may be considered).
• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing, or a related field is a plus.
• 5+ years of progressive healthcare operations leadership experience.
• Experience leading orthopedic or musculoskeletal service lines highly preferred.
• Experience leading multiple outpatient physician practice locations or service lines.
• Demonstrated success partnering with physicians and operational leaders to improve performance and patient outcomes.
• Strong financial acumen, including budgeting, workforce planning, and operational analytics.
• Proven experience leading organizational change and process improvement initiatives.

The compensation for this role includes a base pay range of $125,000-188,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let's start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.

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