Automotive Service Advisor - Jaguar Land Rover Albuquerque

Automotive Service Advisor

Turn your passion for people and performance into a rewarding career with a world-class luxury brand.

Jaguar Land Rover Albuquerque, part of Group 1 Automotive's Fortune 250 automotive retail network, is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team.

As the face of our service department, you'll play a critical role in delivering an exceptional ownership experience for our luxury vehicle customers. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance and customer satisfaction, we want to hear from you. This is more than a jobit's an opportunity to build a rewarding career with an industry leader that invests in your professional development and success.

Why Join Group 1 Automotive?

At Group 1 Automotive, we believe our people are our greatest asset. That's why we provide industry-leading training, career advancement opportunities, and a comprehensive benefits package.

We Offer:

• Performance-based compensation
• Career growth opportunities within a Fortune 250 automotive retailer
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off
• Employee stock purchase plan
• Employee vehicle purchase program
• Supportive team environment with leadership committed to your success

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit
• Greet customers warmly and professionally, creating a welcoming first impression
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs
• Review technician inspections and present service recommendations with transparency and confidence
• Prepare detailed repair orders, including accurate cost and completion time estimates
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs
• Provide proactive updates throughout the service process and follow up after service completion
• Build lasting customer relationships that drive loyalty and repeat business
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings

Qualifications

• High school diploma or equivalent
• Exceptional customer service and relationship-building skills
• Strong communication, presentation, and interpersonal abilities
• Proven ability to meet performance goals and thrive in a results-driven environment
• Ability to multitask and stay organized in a fast-paced setting
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Join a Team That Invests in Your Future

If you're ready to elevate your career with a prestigious luxury brand and a company known for developing top automotive professionals, apply today and discover why Group 1 Automotive is one of the most respected names in the industry.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.