Home Heating & Cooling Program Manager

Verde partners with communities most impacted by environmental injustices to develop solutions that create economic and collective well-being. We primarily work in NE Portland, but our advocacy efforts span across the state. We advocate for environmental action that improves air quality, energy efficiency, transportation, and water. We organize people to provide knowledge about environmental challenges in their neighborhood and share ways for them to take action to improve their community. Our team invests in clean energy solutions that provide relief from the burdens of high utility bills and extreme weather. We develop large scale community solar projects, expand green infrastructure at homes, and install affordable home heating and cooling upgrades. To learn more about our work visit our website verdenw.org. Position Summary The Home Heating & Cooling Program Manager is responsible for overseeing the coordination, implementation, and operational success of Verde’s Home Heating & Cooling Program. This position supports the Field Coordinator and Operations Coordinator while helping ensure participants, contractors, and internal staff remain aligned throughout the lifecycle of each project. The Program Manager plays a critical role in helping the program grow in a sustainable and organized way by improving communication, supporting staff, and monitoring program goals. A key responsibility of this role is helping build structure and operational consistency within a rapidly growing program. The Home Heating & Cooling Program currently operates in a fast-paced environment that requires ongoing problem solving, adaptability, and workflow development. The Program Manager will help create and improve systems, procedures, tracking methods, communication processes, and operational workflows that allow the program to scale effectively while reducing operational bottlenecks and reactive coordination. This role is ideal for someone who enjoys creating organization, improving processes, supporting teams, and building systems that strengthen long-term program success. Program Management & Operational Oversight Oversee day-to-day coordination and implementation of the Home Heating & Cooling Program. Monitor project timelines, installation progress, participant flow, and operational goals. Support alignment between outreach, field coordination, contractor scheduling, incentive processing, and project completion. Identify operational challenges and work collaboratively to resolve barriers impacting program delivery. Support compliance with grant requirements, program guidelines, and reporting deadlines. Systems & Workflow Development Develop, improve, and maintain internal systems, workflows, operational procedures, and project coordination processes. Create more consistent and scalable systems for participant tracking, scheduling, contractor coordination, reporting, and documentation management. Help transition informal or reactive processes into organized operational procedures and documented workflows. Support development and maintenance of CRM systems, Monday.com workflows, tracking tools, dashboards, and operational reporting systems. Identify inefficiencies, recurring operational issues, and communication gaps, and implement practical solutions to improve program performance. Support long-term operational planning and organizational sustainability for the Home Heating & Cooling Program. Staff Coordination & Team Support Provide day-to-day support and coordination for the Field Coordinator and Operations Coordinator. Help prioritize workloads, improve internal communication, and support operational accountability across the team. Coordinate regular program meetings, workflow planning discussions, and operational check-ins. Support onboarding and training of new staff as needed. Foster a collaborative, supportive, and community-centered work environment. Contractor & Partner Coordination Maintain regular communication with contractors, program partners, and external stakeholders. Support contractor onboarding, scheduling coordination, compliance tracking, and issue resolution. Coordinate contractor meetings and support ongoing relationship management. Help ensure contractors receive timely communication regarding program expectations, documentation requirements, and workflow updates. Participant Support & Quality Assurance Support participant issue resolution and help address barriers impacting project completion. Help ensure participants receive clear, culturally responsive communication throughout the installation process. Monitor participant experience and identify opportunities to improve program delivery and communication. Support quality assurance follow-up and operational problem solving as needed. Reporting & Administrative Coordination Support tracking of installation goals, grant deliverables, program metrics, and operational performance. Assist with preparation of reports, program updates, and internal documentation. Coordinate with staff to maintain organized project records and accurate program documentation. Support continuous improvement of administrative and operational practices. Additional Responsibilities Participate in organizational meetings, trainings, and planning efforts. Support Verde’s mission related to environmental justice, healthy homes, energy efficiency, and climate resilience. Perform other duties as assigned. Supervisory Responsibilities This position provides direct supervision, coaching, performance feedback, workload management, and professional development support to program staff. Qualifications & Requirements Minimum of two (2) years of experience in program management, project coordination, community programs, housing programs, energy efficiency programs, or related fields preferred. Minimum of one (1) year of supervisory, team lead, or staff management experience required. Bilingual fluency in English and Spanish is strongly preferred. Strong organizational, communication, and problem-solving skills. Experience building systems, improving workflows, developing operational procedures, or coordinating complex projects strongly preferred. Ability to manage multiple priorities in a fast-paced and evolving work environment. Experience working collaboratively with staff, contractors, participants, and community partners. Proficiency with Microsoft Excel, Google Workspace (Docs, Sheets, Drive), CRM systems, and project management platforms such as Monday.com preferred. Comfortable learning and implementing new software systems and operational tools. Experience or familiarity with weatherization, HVAC systems, home performance, healthy homes, or energy efficiency programs strongly preferred. Knowledge of or interest in BPI (Building Performance Institute) standards, building science, electrification, or residential energy efficiency is highly desirable. Commitment to environmental justice, community-centered work, and serving historically underserved communities strongly preferred. Valid driver’s license, reliable transportation, and proof of current auto insurance required. Physical Requirements Ability to travel frequently throughout the Portland Metro area. Ability to walk residential properties and attend field visits and community events. Ability to occasionally lift up to 25 pounds. This position includes a combination of office, field, and community-based work environments, including participant homes, contractor meetings, workshops, and outreach events. Some evening or occasional weekend work may be required to support community engagement activities. An overview of benefits currently offered include: full health, vision, dental and $225/month toward dependent care health insurance cost, and 403b retirement account with employer contribution after a year of employment, paid time off, and flexible paid leave. Paid Time Off Includes: 2 weeks of Vacation (yearly) and at fourth year of employment 3 weeks of Vacation Sick Time 14 paid Holidays A Winter Break (December 24th – 31st) 4 Personal Days All employee benefits are regularly reviewed by Verde's Human Resources team and are subject to change. All benefits are based on full-time employment and part-time employment still qualifies for all benefits, apart from reduced paid time. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr Verde