Desktop Support Specialist

Location: Grapevine, TX - 5 days onsite Target Pay Rate: $30-35/hr on W2 Duration: 12 month contract Key Responsibilities Provide Tier 2 support for hardware and software issues, including installations, break/fix, and troubleshooting Manage and resolve tickets through ServiceNow, prioritizing incidents (break/fix) before service requests Support Active Directory administration (user creation, permissions, access management) Deliver high-touch customer service to a diverse user base, including corporate, field, and retail-facing employees Troubleshoot and support mobile devices, desktops, and end-user systems Must Have Requirements 3-5 years of experience in Help Desk (minimum Tier 2 support) Hands on experience with Active Directory, Windows OS, and Microsoft Office Suite, SharePoint / OneDrive Strong troubleshooting skills across hardware, software and user access issues Excellent communication skills across various stakeholders Nice to Have Requirements PowerShell scripting for process improvement and automation College Degree / Certifications Compensation $30/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr Insight Global