(USA) Tire and Battery Service Advisor

Sam's Club #6309, 1850 Buerkle Road, White Bear Lake, MN 55110-5245 Responsibilities Maintain facility and sales floor safety by conducting regular safety sweeps, adhering to forklift and hazardous material handling requirements, and promptly reporting unsafe situations. Organize, stock, zone, and merchandise the Tire and Battery Center (TBC) sales floor in accordance with company policies, including claims, returns, shrink, and damage handling. Present and maintain merchandise displays by stocking, setting up, cleaning, and removing damaged goods; signing and pricing merchandise appropriately; securing fragile and high‑shrink items. Monitor tire and battery orders daily, assist members with installation appointments, communicate lead‑time changes or cancellations, and recommend alternative solutions and tire fitments. Provide expert member service by greeting members, identifying needs, recommending proper products and services, explaining warranties, and resolving concerns. Drive sales and service excellence in the TBC by communicating product value and collaborating with associates across the club to promote member awareness. Triage and prioritize service workflow in the service bays; determine time requirements, maximize efficiency, and suggest adjustments to the team lead or technicians as needed. Demonstrate knowledge of safety, compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in‑person selling techniques. Leverage technology to enhance operations: use digital tools and handheld devices for sales planning, real‑time decisions, product knowledge, and tool adoption. Act as a brand advocate, model high‑quality service, develop and mentor teammates, and aid in training and overcoming roadblocks. Operate TBC equipment safely, perform vehicle service requests and tests, handle merchandise receipts, storage, and disposal, and maintain required documentation. Process customer purchases, returns, refunds, and exchanges using appropriate procedures for various membership and payment types via POS hardware. Follow company policies, procedures, and ethical standards; uphold integrity, accountability and commitment to Walmart’s values and regenerative goals. Communicate progress, identify priorities, and recommend improvement opportunities while adapting to change and learning from feedback. Qualifications Valid state‑issued driver’s license. Minimum age 18 years. Preferred: Auto service industry experience; Retail experience. Benefits Health benefits – medical, vision, and dental coverage. Financial benefits – 401(k), stock purchase plan, company‑paid life insurance. Paid time off – PTO, parental leave, family care leave, bereavement, jury duty, voting, as well as PPTO for vacation, sick leave, holidays. Additional benefits – short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement. Live Better U – tuition, books, and fees fully paid for full‑time and part‑time associates. Competitive salary range: $21.00 to $29.00 per hour (may exceed minimum wage applicable to the location) plus potential premiums ($0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed. #J-18808-Ljbffr Walmart