Customer Service Representative

Connections Personnel is hiring for a temp to hire Office Assistant/Customer Service Representative with 3+ years of experience for our client in Rahway, NJ for a leading producer of specialty chemical products, serving customers worldwide in the Industrial and Branded Products segments. Their high-quality products are developed by their in-house R&D team and manufactured in the USA.

Responsibilities:

• Adhere to all SOPs for Customer Support & Office Administration.
• Main point of contact for all incoming and outgoing customer calls to ensure timely communication and support.
• Process and communicate new orders to the appropriate Sales team upon receipt.
• Generate quotes for shipping rates for customer inquiries and prospects to ensure timely service.
• Coordinate logistics for inbound and outbound shipments.
• Enter customer orders and verify customer price.
• Verify customer profile in the accounting system and in Customer Relationship Management system.
• Communicate and updating Customer/Sales team on order status.
• Process all Sample Requests, coordinate with Sales & arrange shipment.

Requirements:

• Must have 3+ years of office/customer service experience.
• Must have experience with CRM, Microsoft Office and Outlook.
• Must be able to multitask and be organized.
• Must speak English.
• Drug test and background checks done prior to starting.

Benefits: ( offered once hired perm) Vacation, Holiday and Sick Pay, Health, Dental, Vision and 401K.

Schedule: 7am-4pm Monday thru Friday.

Salary: $20-$22/hr

For immediate consideration please apply online at: