Service Manager

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. What’s In It For You The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments The ability to make an impact with a company that is passionate about your career development Paid training held in the field and at Nalco Water Headquarters in Naperville, IL Enjoy a flexible, independent work environment Receive a non-decaled company vehicle for business and personal use Comprehensive benefits package starting day1of employment – medical, dental, vision, matching 401(k), company‑paid pension, stock purchase plan, tuition reimbursement and more! What You’ll Do Serve as the technical service expert on data center cooling systems, with a focus on liquid‑to‑liquid heat exchange and CDU technologies. Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings. Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services. Leverage previous experience to help lead and develop high performing teams of technical professionals Manage and can complete daily operations of site personnel, chemistry, reporting, budget and maintenance programs Maintain established relationships with key contacts Can perform most of the positions managed, troubleshoot systems, maintain inventory management, and perform system audits Communicate, report and resolve issues with minimal support from Operations Management team Position Details The primary location for this position is: Dallas, TX The territory also covers about a 120‑mile radius of the surrounding area 20% overnight travel may be required Minimum Qualifications Associate’s degree 1 year of experience in data center infrastructure or a strong focus on mechanical systems, cooling technologies, and commissioning processes Possess a valid driver's license and acceptable Motor Vehicle Record Immigration sponsorship is not available for this role Physical Requirements Drive a company vehicle as required to perform job duties (pre‑employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) Ability to perform essential functions of the job, with or without reasonable accommodation Preferred Qualifications 3 years experience in water treatment and/or operations and maintenance of wastewater or industrial water operations 3 years experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes Proven track record in data center construction, startup, and operational support. Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation. Excellent communication and collaboration skills, with the ability to interface with both technical and non‑technical stakeholders Experience working in a startup or fast‑paced environment is a plus. About Nalco Water In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. Annual Or Hourly Compensation Range The total Compensation range for this position is $81,200–$121,700 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market‑competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer‑facing roles may need to: Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Be fully vaccinated for COVID‑19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans With Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. Our Commitment to a Culture of Inclusion & Belonging At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. #J-18808-Ljbffr