Reservationist

Reservationist

abc kitchen

Flatiron, 35 East 18th Street

Job description

As a Reservationist for Jean-Georges Management, you will be part of our Central Reservations Department securing reservations for multiple key venues of the Jean-Georges portfolio. Your key responsibility will be to manage the day-to-day operation of Restaurant Reservations and to accommodate client requests in a timely manner, oversee bookings, and guest database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions. SPECIFIC DUTIES & RESPONSIBILITIES: Role Details (not all-inclusive) - Efficiently and accurately handle reservations, cancellations, and a variety of inquiries received from guests, and redirect these inquiries to the restaurant as needed - Responsible for maximizing bookings by delivering a warm & friendly, yet efficient reservations service - Speaks clearly and persuasively in positive or negative situations and responds well to questions - Develops a complete working knowledge of the menus - Assists in other F&B departments as needed - Deliver exceptional service consistently and anticipate guests' needs - Operate ethically to protect the image of the Company - Maintain a good working relationship with others by promoting teamwork and fostering a harmonious working climate - Demonstrates flexibility and patience; possesses an interest in people - Maintains a high level of sensitivity and confidentiality regarding personal and medical information from guests that are shared - Helps train new department team members - Can carry up to 30 lbs. - Performs other duties and responsibilities as required or requested Technical Knowledge The Reservationist must possess a working knowledge of the systems used within our company. In particular, the Reservationist must be proficient in the following: - Communication and telephone skills - Attention to detail - Food knowledge - Beverage knowledge - POS System - Resy - Avero knowledge a plus Problem Solving and Judgment A Reservationist is always proactive, seeking out potential problems before they arise. Consistent decisions must be made which are in the best interest of the guest and the operation. A Reservationist is alert to all aspects of the dining operation throughout the shift and knows when to seek assistance from Management to resolve guest concerns.

Qualifications

• One to two years of reservationist experience in fine-dining setting preferred
• Basic PC & Microsoft knowledge and comprehension (Word & Excel)
• Basic math knowledge and comprehension (addition, subtraction, multiplication, division, fractions, and percentages

Location

abc kitchen is hiring for a Reservationist Position in Flatiron, New York City. Base pay starts at $20/hr.