Collections Manager

Location 6635 W Happy Valley Rd,Ste A104 Box 602,Glendale, AZ, 85310,United States Base Pay $60,000.00 - $75,000.00 / Year Collections Manager Location: Phoenix Metro (Hybrid) Department: Revenue Cycle Reports To: VP of Revenue Cycle Status: Full-Time, Exempt Position Overview Horizon Recovery is seeking a compassionate, process-driven Collections Manager to lead our patient collections function while serving as the primary financial point of contact for families. This role is responsible for managing post-service patient accounts receivable, ensuring all required financial documentation is completed and audit-ready, and providing clear, empathetic financial guidance to families navigating treatment costs and insurance-related questions. The ideal candidate combines strong collections and revenue cycle expertise with exceptional customer service skills. This individual understands that financial accountability and compassionate family support are equally important and can effectively balance both priorities. Key Responsibilities Patient Collections & Accounts Receivable Manage post-service patient AR, including deductibles, coinsurance, and patient balances. Oversee payment plans and collection strategies within established policies. Monitor AR aging and identify trends, risks, and opportunities for improvement. Prepare accounts for agency placement or legal escalation when necessary. Ensure all required financial documents are completed, signed, and properly executed prior to admission. Maintain audit-ready records and documentation standards. Support organizational compliance and risk mitigation efforts. Family Financial Support Serve as the primary point of contact for family financial questions. Explain insurance benefits, EOBs, denied claims, balances, and payment options in a clear and compassionate manner. Provide financial counseling while maintaining Horizon's commitment to exceptional service. Leadership & Operations Lead a team of offshore Virtual Assistants supporting collections activities. Develop workflows, scripts, quality standards, and operating procedures. Drive process improvements and automation initiatives to increase efficiency. Collaborate with Admissions, Billing, and Revenue Cycle leadership to resolve account issues and improve processes. Qualifications Required 5+ years of healthcare collections, patient financial services, or revenue cycle experience. Previous leadership or team management experience. Strong knowledge of patient accounts receivable, payment plans, and collections practices. Excellent communication and conflict-resolution skills. Experience working with financial documentation and compliance requirements. Strong process orientation and attention to detail. Preferred Behavioral health or healthcare experience. Experience managing remote or offshore teams. Experience implementing workflow automation or process improvement initiatives. Empathetic and patient-centered Calm and professional under pressure Highly organized and detail-oriented Process-driven and compliance-focused Technology and automation minded Strong communicator with a customer-service mindset What Success Looks Like Patient AR remains within established benchmarks. Financial documentation is complete, accurate, and audit-ready. Families receive timely, compassionate, and professional support. Service-level commitments are consistently met. Collections operations run efficiently through strong processes and automation. Cross-functional partnerships with Admissions and Billing are effective and productive. Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to walk, bend, stand, climb stairs, speak English, hear, use a telephone, drive an automobile, and operate standard office equipment, such as a computer, copier, and fax machine. Compensation and Benefits includes: 401(k) Employee Assistance Program Health Saving Account PTO Life Tuition Reimbursement We are an equal opportunity employer and comply with the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would cause an undue hardship. This job description outlines the essential functions of the position; individuals must be able to perform these functions, with or without reasonable accommodation, to be considered for this role. #J-18808-Ljbffr