Customer Care Manager - State Farm Agent Team Member

Benefits:

• We're open M-F, 9-5, No Nights, No Weekends
• Bonus based on performance
• Paid time off
• Training & development
• Company parties
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Nathan Turbeville - State Farm Agent if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You're a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently providing options.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Nolensville, TN 37135

At Nathan Turbeville - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish Preferred

CALL OUR OFFICE TODAY AT View phone number on click.appcast.io TO SCHEDULE AN INTERVIEW!

Compensation: $45,000.00 - $65,000.00 per year


Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Nathan Turbeville - State Farm Agent may be the right fit for you!
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Nolensville and borders Nashville, Franklin, Smyrna and Brentwood..
• Our office is open 9AM - 5PM.
• I have been a State Farm agent since 2020.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• I am a proud graduate of University of Central Arkansas.
• We currently have 4 team members at our agency.
• We have 20 years of combined insurance experience in our office.
• Our agency has received awards including: Ambassador Travel
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.