Leasing Specialist- Property Management

Overview Avanath is proud to be named one of the top property management companies in providing affordable housing for the work‑force. Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life—whether it is helping residents call one of our communities home, providing excellent customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work and be. Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role requires a high degree of professionalism and positive engagement for both residents and the workforce. Key competencies includean aptitude for connecting—creating a sense of community and going the extra mile; an authentic, open, and professional attitude when resolving resident and staff concerns; and an active listening approach that ensures each resident and staff feel seen, heard, and valued. Qualifications Passion for providing exceptional customer service. 2+ years of sales and/or customer relations experience. Low‑income housing & tax credit experience highly desired. Bilingual (English & Spanish) highly desired. Thrives in a fast‑paced environment. Flexible schedule that may include evenings and weekends. Solid computer knowledge: Windows (Word, Excel, Internet, e‑mail). Working knowledge of Yardi Voyager Property Management software. Key Accountabilities Customer Service & Sales Provide A+ customer service at all times. Greet and qualify all prospects. Record telephone and in‑person visits on guest cards. Inspect models and available “market ready” units, communicating related service needs to the Community Manager. Apply product knowledge to prospect needs, communicating advantages and benefits; close the sale. Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements. Update availability report and process applications for approvals. Ensure apartment is ready for resident to move‑in on agreed date. Follow up on prospects that did not close, attempting to close the sale again. If unable, refer them to sister communities. Secure new resident signatures on appropriate paperwork prior to move‑in. Orient new residents to the community. Assist in monitoring renewals and distribute/follow‑up on renewal notices. Administrative Accept rental payments. Type lease and complete paperwork, input information on Yardi system accurately and timely. Maintain current resident files. Distribute all company or community‑issued notices. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management team with various tasks as required. Consistently implement community policies. Resident Retention Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments. Complete maintenance service requests promptly and inform the maintenance team. Answer resident questions about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond immediately. Ensure all maintenance repairs are handled satisfactorily, contacting residents with completed Service Requests daily. Maintain open communication with Community Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal of the community on an ongoing basis. Assist in planning resident events; attend events and host as directed by the Community Manager. Adherence to Property Management Rules, Regulations and Guidelines Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry. Under direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable. Physical Demands & Working Conditions Essential staff classified as required to report to work and adhere to safety and business protocols. Frequent sitting and walking; repetitive use of computer, keyboard, mouse, and phone; reading, comprehending, writing, performing calculations, verbal communication. May work in an elevated site, walk on uneven ground; occasional squatting, bending, twisting, pushing, and pulling. How Avanath Supports You Culture built on purpose and core values: integrity, caring, and continuous improvement. Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more. Growth based on achievement with emphasis on promoting from within. Development opportunities: online training, training classes, one‑on‑one coaching. Diversity & inclusion: commitment to fostering, cultivating, preserving a culture of diversity, equity, and inclusion. We welcome employees of all ages, colors, disabilities, ethnicities, genders, languages, national origins, and other characteristics. Our practices include recruitment, compensation, professional development, promotions, transfers, and workplace policies that promote equity and inclusion. Work/life balance through flexible work schedules. Community contributions and employee volunteer opportunities. Compensation Range $20—$22 USD per hour. #J-18808-Ljbffr