IT Support - Great opportunity

Job Description Qualifications 5-10 years experience Windows 10 installation and support Microsoft Office 365 administration Responsibilities Providing Level 1 & 2 desktop support Experience with Multi Factor Authentication Assists client day-to-day functionality and efficiency Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location Configures, installs, and maintains computer software & Peripheral systems for users Identifies, manage, and resolve issues in a timely manner (with in SLA) Responds to customer requests effectively and communicates with them to address issues Should update the user information in an organizational system To update the user access for given IT applications for new and current employees Familiarity on updating the ITSM on incidents and requests. Maintaining the mapping of assets to the end users in ITSM tool Should have extensive knowledge on Windows 10 setup and imaging process LAN, WAN knowledge Troubleshooting networking and connection issues. Providing basic training in computer operation and management. Work with users on their requirements and work with the client on ordering the required equipment s and coordinate for the delivery New office setup awareness and process from IT prospective #J-18808-Ljbffr 6AM City, LLC