Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. You will also assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Pay: $17-$18 per hour Locations Hiring 3197 Main St, Hartford, CT 06120 40 Brainard Rd, Hartford, CT 06114 755 Capitol Ave, Hartford, CT 06106 164 South St, West Hartford, CT 06110 What to Bring Valid driver’s license A copy of your resume (if available) Opportunities for advancement Mindset App reimbursement Health insurance & prescription plans (if eligible) Paid holidays, vacation, and sick days (if eligible) Life insurance MetLaw legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) savings plan Employee stock ownership plan (ESOP) 24‑hour physician available for kids Business travel insurance You Matter EAP LifeLock identity theft protection Critical illness / group accident insurance Dave Ramsey SmartDollar program Benefits Health insurance & prescription plans (if eligible) Paid holidays, vacation, and sick days (if eligible) Life insurance MetLaw legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) savings plan Employee stock ownership plan (ESOP) 24‑hour physician available for kids Business travel insurance You Matter EAP LifeLock identity theft protection Critical illness / group accident insurance Dave Ramsey SmartDollar program Responsibilities Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot, including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned. Participate in ongoing continuous U-Haul education through U-Haul University. Minimum Qualifications Valid driver’s license and ability to maintain a good driving record. High school diploma or equivalent. Physical ability to lift or move equipment up to 50 lbs and stand for prolonged periods. Physical demands: The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, either assisted or unassisted. The work involves moderate risks or discomforts that may require protective clothing or gear such as masks, goggles, gloves, or shields. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis. #J-18808-Ljbffr