Office Manager / Creative Admin

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, multi-tasking skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization. WHAT THIS ROLE WILL DO Serve as the primary ticketing contact and operational lead for assigned Live Nation-promoted events in third-party venues throughout the region. Manage the end-to-end ticketing process for assigned events, ensuring accurate event setup, inventory management, compliance, and successful event execution. Prepare and distribute ticketing directives, event build instructions, and operational communications to venue box offices and key stakeholders. Coordinate with Talent Buyers, venue personnel, tour representatives, and internal departments regarding event programming, reporting requirements, ticket holds, inventory management, and event-specific ticketing needs. Support revenue optimization efforts through ticket scaling, inventory management, pricing execution, and ongoing sales performance monitoring in partnership with booking and venue teams. Monitor ticket sales trends and inventory levels throughout the event lifecycle, proactively recommending inventory adjustments and hold releases when appropriate. Collaborate with Marketing, Production, Talent, Finance, artist management, and label representatives to facilitate event setup, ticket holds, order processing, and timely ticket releases. Maintain accurate box office accounting records, operational documentation, and event archives in accordance with company standards. Manage internal ticket request fulfillment processes for Live Nation promoted events within the assigned region. Coordinate and execute ticketing operations for third-party promoted events where Live Nation provides box office services, including event setup, staffing coordination, and onsite support. Provide event-day ticketing support and serve as a key operational resource for venue box office personnel, tour representatives, and internal stakeholders. Develop and maintain productive relationships with venue operators, Ticketmaster representatives, promoters, artist teams, and internal business partners to ensure seamless ticketing operations. Supervise and support Ticketing Coordinators and part-time staff, providing guidance, training, and day-to-day operational leadership. Assist with onboarding, coaching, and professional development efforts to strengthen team performance and technical expertise. Ensure compliance with Live Nation ticketing policies, procedures, operational standards, and reporting requirements. Identify operational challenges and elevate issues appropriately while contributing to continuous process improvement initiatives. Attend departmental meetings, event planning sessions, and training opportunities as required. Perform additional duties and special projects as assigned. WHAT THIS PERSON WILL BRING Bachelor’s degree from an accredited institution or equivalent combination of education and relevant professional experience. 2+ years of experience in ticketing operations, box office management, venue operations, or live entertainment event management. Knowledge of Ticketmaster platforms, including HOST, EMT, TM1, event builds, inventory management, and ticketing operations. Familiarity with ticketing operations in open and third-party venue environments. Experience creating ticket scaling maps and working with venue seating configurations, inventory management strategies, and CAD-generated ISMs. Working knowledge of additional ticketing platforms, including AXS, SeatGeek, and other industry-standard ticketing systems. Experience leading event staff or small teams, including scheduling, payroll administration, training, and operational oversight. Experience supporting event day operations, including venue advancement, guest list management, stakeholder coordination, box office oversight, and issue resolution. Familiarity working cross-functionally with booking, marketing, production, sponsorship, artist relations, venue operations, and finance teams. Previous experience in a Live Nation role or working closely with Live Nation teams, venues, or promoted events preferred. Strong organizational skills with the ability to manage multiple projects and competing priorities in a fast-paced environment. Excellent verbal and written communication skills with a demonstrated ability to build effective relationships with internal and external stakeholders. Proficiency in Microsoft Office Suite, Google Workspace, and related business applications. Self-motivated professional with a demonstrated ability to take ownership of projects and successfully execute operational responsibilities. Strong understanding of ticketing operations, inventory management, event setup, and customer service principles. Ability to work effectively under pressure while meeting critical deadlines and maintaining attention to detail. Ability to work evenings, weekends, and holidays based on business and event requirements, both onsite and remotely. BENEFITS & PERKS Our motto is 'Taking Care of Our Own' through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. ---------- The expected compensation for this position is: $56,000.00 USD - $70,000.00 USD ** Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. #J-18808-Ljbffr