Office IT Manager

Job Description

Job Description

Position Overview:

The IT Manager supports Smosh’s creative and technical teams by managing, maintaining, and ensuring the operational readiness of all IT related equipment. Reporting to the Director of IT, the IT Manager collaborates closely to deliver seamless technical support for the company with a main focus on office and on-site operations.

Core Competencies:

• IT Infrastructure knowledge : Strong understanding of client/server technology, network architecture, systems administration, and IT operations best practices
• Technical Troubleshooting: Strong working knowledge of IT equipment, including MacOS and Windows operating systems, and Google Workspace management 
• Acute Problem-solving & critical thinking: Highly detail-oriented with the ability to troubleshoot complex issues, prioritize competing needs, and manage multiple tasks simultaneously.
• Technology Curiosity : Passion for information technology and willingness to stay current with industry trends
• Collaborative & Communication: Effective communicator and collaborator across departments and stakeholders

Key Responsibilities:

• IT Management: 
  • Co-administrate company wide softwares and services, including security systems, post production softwares, and data storage systems
  • Help design, implement, and maintain specialized AV over Network systems that integrate both the IT and Production infrastructure. 
  • Reinforce cybersecurity protocols, co-manage disaster recovery systems, and complete routine data backups
• IT Equipment Management:
  • Organize, maintain, and co-manage IT equipment, including network switches, Apple laptops & desktops, printers, conference room hardware, etc. 
  • Help track and co-manage IT equipment inventory, ensuring proper assignment processes and accurate record-keeping.
  • Coordinate regular maintenance, repairs, and replacements to keep our IT related equipment in optimal condition.
• Technical Troubleshooting:
  • Provide technical support for employees with a major focus on addressing non media-production related office equipment. 
  • Partner IT and Production teams to resolve technical challenges efficiently.
  • Ensure all equipment is functioning correctly for general office or other non-production activities.

• Research and Development:
  • Research new technologies, tools, and solutions to improve workflows and enhance efficiency.
  • Assist in evaluating and recommending hardware/software upgrades or new equipment purchases based on company needs.
  • Test and implement new tools and processes.
• Collaboration and Support:

• People & Operations Support: 
  • Assist and support the People & Operations department to manage on site technical needs. (Entry Access systems, Security / CC Camera systems, etc)
  • Assist and support the People & Operations team with onboarding / offboarding employees and their assigned hardware. 
• Production IT Support
  • Provide occasional coverage for production-related IT needs when production-focused IT team members are unavailable.
  • Collaborate with the IT department to align technical and operational standards for production equipment.
  • Provide occasional hands-on support and tech operation during shoots and events to ensure equipment operates smoothly.

Preferred Qualifications:

• Cisco Certifications 
• Familiarity with Jamf // ABM device management environments and Amazon S3 AWS
• Familiarity with production and AV equipment, including cameras, audio gear, lighting, grip, and post-production tools
• Knowledge of production-related software, including Adobe CC Suite, OBS, BlackMagic ATEM Software Control, Blackout, SMPTE 2110 protocols, DANTE, 
• Physical ability to lift up to 30 lbs
• Possession of a valid driver’s license