Client Patient Coordinator, Emergency

Client Patient Coordinator - Emergency

Join our growing team at Austin Veterinary Emergency and Specialty Center! Are you a dedicated technician assistant looking to advance your career in a thriving, collaborative, and progressive environment? At Austin Veterinary Emergency & Specialty (AVES), we're growing rapidlyadding new doctors, expanding services, and launching departmentsas we prepare to move into our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of our growth, we're hiring for multiple technician and assistant roles across departments.

We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine. Austin Veterinary Emergency and Specialty Center (AVES) is seeking a Client Patient Coordinator (CPC) to join our Emergency team and help provide high quality patient care.

Overview: Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Compensation: $22-$24.50 hourly, based on experience

Schedules Available:

• Full Time Wednesday - Saturday: 7am - 7pm

Primary Responsibilities:

• Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
• Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
• Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
• Provide outstanding client service while supporting a "Fear Free" environment for patients and their owners
• Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
• Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
• Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
• Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
• Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
• Collaborate closely with specialists and support staff to improve workflow and patient outcomes
• Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

Requirements:

• High School Diploma or equivalent
• At least 2 years of experience in a customer service role is required.
• At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
• Culture buildersteam players eager to promote trust, collaboration, and a positive work environment.
• Adaptabilityindividuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development
• Uniform stipend
• Retirement plan

Why AVES? Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiologyand now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology. We've Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive. Our core valuesKindness, Integrity, Collaboration, and Consistencyare at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff. Come join us and be part of a hospital that's growing, evolving, and making a difference every single day.