Director, Commerce Media Strategy and Growth

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job OpenTable is building a premier dining and lifestyle commerce media and data partnerships business powered by authenticated diner intent and measurable outcomes. Sitting at the intersection of hospitality, media, data, and consumer behavior, we possess high-intent dining and reservation signals, premium audiences, strong restaurant relationships, and growing advertiser demand across media, insights, and partnerships. We are seeking a Director, Commerce Media Strategy and Growth to serve as the operational right hand to the senior director, commerce media strategy and growth. In this role, you will help run the business and maintain an extremely high quality bar for our work. You will operate across revenue strategy, pipeline management, advertiser operations, customer success workflows, executive communications, forecasting, partner coordination, and go-to-market (GTM) execution. This is a highly cross-functional, commercial role designed for a thoughtful catch-all problem solver who has a strong bias for action and is comfortable moving quickly between long-term strategy and tactical execution in a fast-moving, early-stage business environment. Responsibilities Strategic & Executive Support: Serve as a trusted strategic partner to the GM across all areas of the business. Help prioritize initiatives, identify operational gaps, and drive disciplined execution. Build high-quality executive presentations, strategic briefs, quarterly business reviews (QBRs), and enterprise updates for leadership. Evaluate vendor partnerships and new GTM opportunities. Sales & Revenue Operations: Standardize and manage pipeline visibility, forecasting, and deal tracking across our core business lines (Ad Network, Data Partnerships, Experiential Media, and Endorsements). Implement sales process rigor across CRM hygiene, approvals, and reporting, coordinating cross-functional execution for large advertiser and partner deals. Customer Success & Campaign Delivery: Operationalize advertiser onboarding, campaign execution workflows, and post-sale processes (reporting, measurement, and renewals). Identify operational bottlenecks and implement process improvements to ensure high-value partners have a premium experience with OpenTable. Coordinate actively between partnerships, marketing, product, finance, legal, and operations teams. Operations & Business Management: Create structure and build lightweight, scalable systems and documentation to support organizational growth. Track key business KPIs and operational health metrics, managing special projects across media, data, experiential, and partnership initiatives while acting as the connective tissue across teams to keep priorities aligned. Minimum Qualifications 6–10+ years of experience in business operations, strategy, consulting, media, adtech, partnerships, or high-growth technology environments. Strong operator mindset with a demonstrated ability to move seamlessly between strategic thinking and hands-on, tactical execution. Proven experience supporting senior executives, managing multiple complex workstreams simultaneously, or leading cross-functional strategic initiatives. Exceptional written and verbal communication skills with experience crafting structured, executive-level presentations and documentation. Comfortable operating with a high level of autonomy in ambiguous environments, with a track record of building lightweight processes and operational systems from scratch. Highly organized with strong attention to detail, business judgment, and a revenue-oriented mindset. Preferred Qualifications Professional experience working directly within media, advertising, commerce media, digital marketplaces, SaaS, advertising technology (adtech), or the hospitality sector. Experience setting up or optimizing commercial operations, pricing structures, packaging frameworks, or pipeline management workflows. Familiarity with cross-functional corporate ecosystems, including product management, marketing, legal, and financial planning & analysis (FP&A) teams. Demonstrated ability to maintain calm under pressure and operate effectively as a collaborative, low-ego catch-all problem solver with a strong sense of personal accountability and enterprise ownership. Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Generous paid vacation + time off for your birthday Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Free lunch 2 days per week Convenient downtown SF office location close to the Embarcadero MUNI and BART stations. Building amenities, such as a gym & bike parking The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $185,000-190,000 USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.