Desktop Support Analyst

Job Description

Job Description

Join a collaborative IT team where you’ll tackle complex technical challenges, support diverse client environments, and build hands-on experience with servers, networks, and cloud technologies.

Temp to Perm-convert within 6 months

Hybrid

$25-30/hr and mileage reimbursement

Windows, AD, O365, networking, O365 Admin, system administration, technical support, tickets, troubleshooting

Seeking a Level 2 IT Support Specialist. You’ll handle escalated tickets, troubleshoot infrastructure issues, and partner with senior engineers on technology projects.

Responsibilities

• Resolve escalated issues involving Windows Server, Active Directory, Microsoft 365, networking, and endpoint security.

• Troubleshoot DNS, DHCP, Group Policy, permissions, VPNs, and other infrastructure issues.

• Support Microsoft 365 administration, backups, patching, and monitoring.

• Handle complex workstation, imaging, application, and hardware issues.

• Assist with server upgrades, Microsoft 365 migrations, network refreshes, and onsite equipment replacements.

• Provide technical guidance to Tier 1 technicians and maintain accurate documentation.

• Participate in an after-hours on-call rotation.

Qualifications

• 3+ years of experience in IT support, systems administration, or a related role.

• Strong Windows troubleshooting and hands-on Active Directory and Microsoft 365 experience.

• Working knowledge of networking, including DNS, DHCP, VLANs, VPNs, and firewalls.

• Experience with servers, backups, patching, and endpoint security.

• Excellent communication skills and a customer-focused approach.

• Valid driver’s license and willingness to travel to client sites.

Top Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

Company Description

Top Prospect Group founders and management team offer more than 25 years\r\n of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.