Factory Operating System (FOS) Support Technician

Job Description

Job Description

Location: Naperville, IL

Schedule: Mon–Fri, 2nd Shift 2:00pm – 10:00pm | Onsite

Compensation: $25.00/hr, plus a $2,000 prepaid card for medical expenses (prorated based on start date)

Who We Are

We are changing the norm by being customer-focused, technology-led. viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.

About the Role

You'll be the go-to support resource for our Factory Operating System (FOS), keeping the production floor running smoothly. This is hands-on work: you'll troubleshoot software, devices, and workflows, support operators and engineers, and make sure system issues never slow down production. You'll spend your shift on the floor, close to the action.

• Provide first-line technical support for tablets, scanners, projectors, monitors, and FOS software across Production and Engineering
• Troubleshoot FOS software, device, configuration, and workflow issues, finding root cause and resolving or escalating based on production impact
• Keep a regular presence on the production floor to spot issues early and support effective use of FOS
• Manage FOS user accounts, permissions, and onboarding/offboarding, and help maintain mobile device management (MDM) tools
• Support operators and supervisors with FOS workflows, provide basic training, and help test and validate fixes and new features

What You'll Bring

• Have 1-2 years of technical support, IT support, application support, or manufacturing systems support experience
• Bring strong troubleshooting and problem-solving skills, with the ability to dig past the initial report to the right next step
• Can communicate clearly with operators, supervisors, engineers, and developers, both technical and non-technical
• Have strong attention to detail and can clearly document issues, steps taken, and follow-ups
• Can prioritize multiple issues based on production impact and work on your own during 2nd shift
• Bring exposure to MDM systems, production-floor hardware like tablets and scanners, Jira/Confluence, or basic networking (a plus)

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What's in it for you?

• Robust health, dental, and vision coverage that starts on day 1
• 401(k) with 4% match, vests immediately after a 90-day waiting period
• Flexible PTO that grows over time
• 10 paid holidays, including 2 floating holidays
• Monthly team events
• Shift differential of $0.50/hr for 2nd shift
• Overtime eligibility

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At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.

We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.

We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.