Vice President Of Sales & Customer Service

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Title: Vice President Of Sales & Customer Service
Employment Type: Full-Time, Salary, Exempt
Location: Hybrid, Only accepting candidates in East or Central time zone
Travel: Up to 50% annually for client meetings, conferences, industry events, and business development activities
Department: Corporate 
Reports To: Founder and Principal Engineer 
Compensation: Base salary range $185,000 - $225,000 plus sales target achievement bonuses.

About Us
ECNS Global Consultants, PLLC is a specialized engineering and consulting firm serving the energy and utilities industry. The company provides electrical engineering, controls, cybersecurity, commissioning, testing, quality inspections, and construction management services, supporting projects from concept through completion. With a focus on safety, quality, compliance, and innovation, ECNS delivers reliable solutions for complex infrastructure projects.

Position Summary
The Vice President of Sales & Customer Service is responsible for developing and executing ECNS’s sales and business development strategy to drive revenue growth, expand client relationships, and identify new market opportunities.

This position leads the sales pipeline from prospecting through contract award, partnering closely with executive leadership, operations, and field services to develop competitive solutions that align with client needs and ECNS capabilities. The Vice President of Sales & Customer Service also maintains key client relationships, supports strategic account growth, and strengthens ECNS’s presence within the energy and utilities industry.

Key Responsibilities
Sales Strategy & Business Development

• Develop and execute sales strategies aligned with company growth objectives.
• Identify and pursue new clients, projects, markets, and service opportunities.
• Develop sales targets, account strategies, and business development plans.
• Monitor industry and client trends to identify growth opportunities.

Client & Account Management

• Build and maintain strong relationships with existing and prospective clients.
• Develop strategic accounts and identify opportunities to expand ECNS services.
• Conduct client meetings, presentations, site visits, and business development discussions.
• Maintain consistent client engagement throughout the sales and project lifecycle.

Pipeline & Revenue Management

• Manage the sales pipeline from lead generation through proposal, negotiation, and award.
• Maintain accurate sales forecasts, opportunity tracking, and pipeline reporting.
• Monitor progress against sales and revenue goals.
• Provide leadership with regular updates on opportunities, risks, and projected revenue.

Proposals & Contract Development

• Lead and coordinate proposals, qualifications packages, presentations, and other sales materials.
• Partner with technical and project teams to develop scopes, pricing, schedules, and client solutions.
• Support contract negotiations and commercial discussions.
• Ensure proposals accurately represent ECNS capabilities and client requirements.

Cross-Functional Leadership

• Partner with Engineering, Field Services, Project Management, Finance, and leadership to support business opportunities.
• Coordinate the transition of awarded work from sales to project execution.
• Communicate client expectations and commercial commitments to appropriate internal teams.
• Support company-wide planning related to anticipated projects and client demand.

Market & Industry Development

• Represent ECNS at conferences, trade shows, networking events, and client meetings.
• Develop relationships with utilities, engineering firms, contractors, developers, vendors, and other industry stakeholders.
• Monitor competitors, market conditions, and emerging opportunities within the energy and utilities industry.
• Support expansion into strategic markets and service areas.

Sales Leadership

• Establish consistent sales processes, reporting, and performance expectations.
• Provide coaching and direction to assigned sales or business development personnel.
• Support recruiting, onboarding, and development of sales team members as the department grows.
• Promote accountability, collaboration, responsiveness, and strong client service.

What Success Looks Like

• Sales and revenue goals are consistently supported by a healthy, qualified opportunity pipeline.
• New clients and projects are developed while existing client relationships continue to grow.
• Sales forecasts and pipeline information are accurate and regularly maintained.
• Proposals are competitive, accurate, and delivered on schedule.
• Client opportunities transition effectively from sales to project execution.
• ECNS continues to expand its presence and relationships within target energy and utilities markets.

Qualifications
Education

• Bachelor’s degree in and/or Master’s degree in Business, Engineering, or Marketing.
• Advanced degree or relevant professional certification preferred.
• Professional engineering license preferred.

Experience

• 15+ years of progressive experience in sales, business development, account management, 
  or related roles.
• 10+ years of sales leadership or management experience preferred.
• Required experience in the energy and utilities industry, including the sale of engineering, commissioning, consulting, construction, or other technical professional services.
• Demonstrated experience managing complex sales cycles, proposals, negotiations, and strategic accounts.
• Proven success developing new business and expanding existing client relationships.

Additional Requirements

• Strong sales, business development, negotiation, and relationship-management skills.
• Understanding of technical or project-based professional services sales.
• Strong strategic planning, forecasting, and pipeline management skills.
• Excellent presentation, communication, and client-facing abilities.
• Ability to develop proposals and communicate technical services and value propositions effectively.
• Strong organizational and problem-solving skills with the ability to manage multiple opportunities.
• Proficiency with Microsoft Office and CRM/sales management systems.
• Ability to collaborate effectively with technical, project, finance, and executive teams.
• High level of professionalism, integrity, accountability, and discretion.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively by phone, video, and email.
• Ability to work independently and effectively in a remote environment.
• Occasional standing, walking, bending, and reaching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 

Benefits
As a full-time employee, you are eligible to participate in ECNS’s benefits program. Subject to plan terms and eligibility requirements. 

• Competitive compensation 
• Medical, dental, and vision coverage 
• 401(k) with company match 
• Generous PTO and paid holidays 
• Professional development opportunities 
• Employee wellness programs 

Core Values
Mission and Vision : ECNS aims to deliver engineering excellence and innovate for a sustainable future using advanced technologies and eco-friendly practices.  

Integrity and Trust : Integrity fosters transparency and ethical standards, building trust among clients and team members in all dealings.  

Collaboration Across Teams : Effective collaboration across diverse teams ensures projects benefit from collective expertise and shared goals.  

Innovation for Future Readiness : Innovation drives the development of future-ready solutions and keeps ECNS ahead of industry trends 

Disclaimers
This job description is not intended to be a comprehensive listing of all activities, duties, and responsibilities associated with this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

Equal Opportunity Employer: We do not discriminate based on race, religion, gender, marital/familial status, national origin, age, disability, sexual orientation, veteran status, or other protected class. 

Flexible work from home options available.