Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2021 and is continuing to grow. Before becoming a State Farm agent, I spent five years as an American Family agent and later worked as a State Farm team member, gaining valuable experience before opening my own office.

I attended Phoenix College and am married with four kids. My family is very active and competitive - we all love sports, especially soccer, and both my wife and I played at the collegiate level.

For our team, we offer work-life balance, reimbursement for licensing costs, and an annual incentive trip tied to production and financial services goals.

Our office culture is team-first, built around a “we over me” mindset. We’re a close-knit group that enjoys spending time together, whether it’s team lunches or happy hours. We’re looking for someone who is a true team player with a servant mindset, someone who works well with others, brings a positive attitude, and wants to be part of a supportive, collaborative environment where we grow and succeed together.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joseph Jajou - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.