Senior Operations Excellence Manager Denver, CO, United States

Senior Manager, Operations Excellence The Operations Excellence team exists to lead high-impact, large-scale, cross‑functional initiatives that enhance Guild's operational efficiency and effectiveness. In this role, you will lead a team of operations professionals, own a portfolio of high‑impact initiatives end‑to‑end, and drive measurable outcomes across the organization. You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it. Responsibilities Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments Foster a culture of accountability, continuous improvement, and curiosity—especially around emerging tools and ways of working Operational Ownership Own a portfolio of operational excellence initiatives end‑to‑end, from intake and scoping through execution, enablement, and sustainable handoff Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team Craft compelling business cases, define success metrics, and translate strategy into executable plans Drive measurable business outcomes, using data and analysis to assess performance, refine approaches, and inform what to work on next Maintain a high bar for quality and rigor across the team's portfolio—from root cause analysis and problem definition through to final deliverables and handoffs Manage key stakeholder relationships across the portfolio, proactively surfacing progress, tradeoffs, and risks to ensure alignment as work evolves Apply a systems‑thinking lens to the team's work, ensuring proposed solutions account for downstream impacts across the organization before moving into design and build Strategic & Technical Thinking Actively leverage AI tools, automation, and modern workflow capabilities to improve how the team operates and delivers work Stay ahead of the curve on emerging tools and approaches relevant to operations strategy, bringing new capabilities to the team and modeling an innovation‑forward mindset Influence the operational strategy for AI‑enabled tools or capabilities within the team's portfolio, ensuring strong performance, stakeholder alignment, and continuous improvement over time Additional Information Familiarity with AI productivity tools and a demonstrated curiosity about how technology is reshaping operations work Prior people management experience strongly preferred Compensation All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $109,600 - $159,100 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity. Benefits Access to low‑cost, high‑quality health care options through Collective Health and Kaiser (Kaiser currently only available in CA & CO) Access to a 401(k) to help save for the future Vacation policy to rest and recharge 8 days of fully‑paid sick leave Family‑friendly benefits, including 12 weeks of parental leave for non‑birthing parents and 18‑20 weeks for birthing parents; 2‑week ramp‑up period for when employees return from a leave of 6 weeks or more; employer‑paid short‑term and long‑term disability, employer‑sponsored life insurance, fertility and caregiving benefits Well‑rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services Education benefits and tuition assistance to help your future development and growth Equal Opportunity Statement Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Guild