Customer Experience Consultant

Vaco has a great opportunity for a Customer Experience Consultant in Jacksonville, Florida. After onsite training is completed, a hybrid schedule is offered (3 days onsite, 2 days remote). This position includes hourly pay and quarterly commissions. Position Summary: We are seeking a customer-focused professional to support clients after services have been completed. This newly created role is responsible for following up with customers, encouraging completion of satisfaction surveys, resolving outstanding concerns, and ensuring a positive overall customer experience. Key Responsibilities Customer Follow-Up Contact customers after service completion via phone, email, and text messaging. Encourage participation in customer satisfaction surveys. Build positive relationships through friendly, professional communication. Answer questions and address concerns following the completion of services. Escalate unresolved issues to the appropriate internal departments. Customer Advocacy Identify customers who may require additional support before completing satisfaction surveys. Coordinate with internal teams to resolve outstanding issues and improve the customer experience. Demonstrate empathy and professionalism when assisting customers with concerns. Relationship Management Maintain accurate documentation of customer interactions. Track follow-up activities and survey participation. Help improve customer satisfaction metrics through proactive outreach. Qualifications Previous experience in customer service, hospitality, call center, sales, or other customer-facing roles. Excellent verbal and written communication skills. Comfortable making a high volume of outbound calls. Strong interpersonal skills with the ability to build rapport quickly. Organized and able to manage multiple follow-up activities simultaneously. Proficient with Microsoft Office and customer management systems. Preferred Experience Customer service or account management. Hospitality or service industry background. Call center or outbound calling experience. Experience handling customer concerns with empathy and professionalism. Schedule & Compensation Monday-Friday, 8:00 AM-5:00 PM. Hybrid schedule after successful completion of onsite training (onsite during training; hybrid thereafter). Competitive hourly pay plus performance-based bonus opportunities tied to customer satisfaction metrics. Eligible for discretionary bonuses. Participation in medical, dental, and vision benefits. Participation in the company's 401(k) retirement plan. Ideal Candidate The successful candidate is personable, persistent without being pushy, and genuinely enjoys helping customers. They are comfortable reaching out to customers by phone, email, and text, can confidently ask for survey participation, and know how to turn a good customer experience into a great one through proactive follow-up. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. #J-18808-Ljbffr Vaco