Genesis Customer Experience Specialist Sales

Genesis Customer Experience Specialist Sales

The Genesis Customer Experience Specialist Sales serves as the primary point of contact for Genesis clients throughout the sales journeyfrom initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.

Key Responsibilities:

• Sales & Guest Experience

  • Greet all guests promptly, professionally, and with enthusiasm.

  • Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations.

  • Act as a trusted advisor to clientslistening to their needs, offering recommendations, and guiding them through the purchase or lease process.

• Digital & Concierge Experience

  • Respond to online inquiries, texts, chats, and phone leads with speed and professionalism.

  • Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed.

  • Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.

• Client Relationship Management

  • Build long-term relationships through consistent communication, follow-ups, and check-ins.

  • Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines.

  • Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.

• Product Expertise

  • Stay current on Genesis product offerings, competitive models, and technology features.

  • Participate in ongoing brand and sales training to maintain a high level of product and process knowledge.

  • Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.

• Team Collaboration

  • Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience.

  • Provide feedback to management on customer insights and process improvements.

Qualifications:

Required:

• Previous experience in luxury retail, automotive sales, or customer experience roles.

• Strong communication and interpersonal skills, both verbal and written.

• Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.

Preferred:

• Automotive sales or concierge experience, preferably in a luxury or premium brand setting.

• Knowledge of the Genesis brand, or willingness to become a product expert quickly.

• Bilingual a plus (based on market demographics).

Key Traits:

• Passion for delivering high-end customer experiences.

• Polished, professional demeanor and appearance.

• High emotional intelligence and attention to detail.

• Driven, self-motivated, and results-oriented without being pushy.

Compensation & Benefits:

• Base salary plus commission/bonus structure

• Health, dental, and vision insurance

• Paid time off and employee discounts

• Ongoing training and brand certification opportunities