Help Desk Support - 1st

Job Description

Job Description

Location: Fairfield, OH
Employment Type: 1st Shift, Full-time, temp-to-hire

Job Brief
Kable Workforce Solutions is hiring a Help Desk Support for our client. This position is responsible for providing first-level and second-level technical support to end users in a manufacturing and office environment. This role serves as the primary point of contact for troubleshooting hardware, software, and system issues while supporting daily IT operations and infrastructure.

What’s a Typical Day Like?

• Receive, prioritize, and resolve IT support tickets for end users.
• Provide troubleshooting support for hardware and software issues including PCs, printers, scanners, and Microsoft applications.
• Escalate complex technical issues to senior IT staff as needed.
• Support user account management including password resets and access permissions.
• Assist with monitoring and maintaining IT systems, networks, and servers.
• Maintain accurate IT asset inventory and documentation.
• Provide onsite support to manufacturing floor and office staff.
• Support warehouse and production devices such as handheld scanners, label printers, and thin clients.
• Follow all safety protocols when working in production environments.
• Communicate technical issues clearly to non-technical users.
• Assist with IT-related projects and continuous improvement initiatives.
• Provide remote or occasional travel support to other locations as needed.
• Perform other duties as assigned.

What Are the Requirements of the Job?

• High School Diploma or GED required
• Basic understanding of computer hardware, software, and troubleshooting
• Strong communication and customer service skills
• Ability to learn quickly and adapt in a fast-paced environment
• Experience with or ability to learn ticketing systems
• Ability to work onsite Monday–Friday with occasional overtime
• Valid driver’s license required
• Ability to pass a background check and drug screen
• Entry-level IT certifications (CompTIA A+, Google IT Support, etc.)
• Familiarity with Active Directory, Office 365, or basic networking
• Previous experience in a manufacturing or warehouse environment
• Bilingual skills are a plus
• Ability to work in fast-paced environment.
• Ability to move or lift up to 50+ lbs.
• Ability to utilize hand/eye coordination.
• Capability to stand for prolonged periods of time
• Communication skills.

Why Choose Kable Workforce Solutions?

• Weekly Pay
• Exclusive Access Opportunities to V.I.P. Vault
• Day 1 Benefits
• Various Bonus Opportunities
• Eligibility for Employee of the Month Rewards

How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.

About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.

We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.

Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.