Customer Service Specialist I | Maitland, FL

Customer Service Specialist I Location: Maitland, FL (100% In-Office) Pay: $20.50/hour | $21.50/hour for Bilingual English/Spanish Candidates Employment Type: Full-Time Join EMPLOYERS and Make a Difference Every Day! EMPLOYERS is a leading provider of workers' compensation insurance and services with a strong reputation for exceptional customer service and employee engagement. As we continue to grow, we're looking for customer-focused professionals who thrive in a fast-paced environment and are passionate about helping others. If you're a motivated problem-solver with call center experience and a commitment to delivering outstanding service, we'd love to hear from you! What You'll Do As a Customer Service Specialist I , you'll serve as a key point of contact for our customers, providing support through inbound and outbound phone calls, emails, and other communication channels. You'll play an important role in delivering a positive customer experience while helping customers navigate our products, services, and online systems. Key Responsibilities Customer Service & Support * Deliver exceptional customer service through phone, email, and chat interactions. * Support customers across multiple workgroups and service areas. * Respond to inquiries accurately and efficiently while adhering to company policies. * Research and resolve customer concerns to achieve positive outcomes. * Educate customers on available resources and self-service tools. * Assist customers with registration and navigation of EMPLOYERS' online systems. * Escalate or route inquiries to the appropriate department when necessary. Administrative & Process Support * Accurately document customer interactions and account activity. * Process requests for forms, applications, and related services. * Follow established procedures, regulations, and state-specific requirements. * Ensure timely follow-up on customer communications. Team & Quality Performance * Meet established performance, productivity, and quality standards. * Monitor customer trends and communicate insights to leadership. * Utilize internal resources and training opportunities to continuously improve knowledge and skills. * Support a collaborative, customer-first culture. Why EMPLOYERS? Competitive Compensation * $20.50/hour * $21.50/hour for bilingual English/Spanish candidates Comprehensive Benefits * Medical, dental, and vision coverage * 401(k) with company match * Paid time off and holidays * Career development opportunities * Employee-focused culture and work environment Work Environment * 100% in-office position located in Maitland, Florida * Primarily sedentary office environment with regular use of computers, phones, and office technology * Occasional travel to other office or meeting locations * Flexibility to work early, late, or occasional weekend hours based on business needs * Ability to lift up to 30 pounds occasionally About EMPLOYERS EMPLOYERS is America's small business insurance specialist, providing workers' compensation insurance and services nationwide. Our success is built on a commitment to excellence, innovation, and a culture that values our employees as much as our customers. We live our core values every day: Integrity - Customer Focus - Collaboration - Initiative - Accountability - Innovation - Personal Fulfillment When you join EMPLOYERS, you'll become part of a team that values your ideas, supports your growth, and empowers you to make an impact. Ready to Start Your Next Career Move? Apply today and join a company where customer service excellence and employee success go hand in hand. What We're Looking For Required Qualifications * High School Diploma or GED equivalent. * Minimum of 1 year of office experience in a call center environment . * Proven customer service experience. * Strong verbal and written communication skills in English. * Excellent phone etiquette and professionalism. * Ability to multitask and manage competing priorities in a fast-paced environment. * Strong attention to detail with a focus on accuracy and timeliness. * Proficiency with Microsoft Outlook, Word, Excel, and internet-based applications. Preferred Qualifications * Experience with cloud-based call center ACD/CRM platforms. * Experience using Five9 telephony systems. * Insurance or Workers' Compensation industry knowledge. * Bilingual English/Spanish proficiency. * Associate's Degree. Equivalent combinations of education and experience will be considered. Compensation details: 20.5-21.5 Hourly Wage PIe4b1d12514d3-29400-41003831