Residential Plumbing Service Manager

Ethical Plumbing Services

Taylors, SC

Job Description
Job Description
Benefits:
401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Free food & snacks
Health insurance
Paid time off
Lead a Team. Build a Department. Make an Impact.
Ethical Plumbing is seeking an experienced Residential Plumbing Service Manager to lead our growing residential service department. This is an opportunity for a proven leader who enjoys coaching technicians, improving performance, and building a culture focused on customer service and accountability.
If you're looking for a position where you can truly make a difference—not just maintain the status quo—we want to talk with you.
What You'll Do
Lead, coach, and mentor a team of residential service plumbers.
Conduct ride-alongs and in-field coaching to improve technician performance.
Hold weekly training meetings and monthly one-on-one coaching sessions.
Improve department conversion rates, average ticket, gross profit, and customer satisfaction.
Review KPIs and create action plans for continuous improvement.
Work closely with dispatch, customer service, warehouse, and company leadership.
Reduce callbacks and warranty work through training and accountability.
Ensure technicians maintain professional appearance, communication, and workmanship.
Recruit, interview, hire, and develop future technicians.
Foster a positive, team-oriented culture built on integrity and excellence.
Qualifications
Required
South Carolina Master Plumber License (or ability to obtain quickly)
Minimum 5 years of residential plumbing experience
Minimum 3 years managing residential service technicians
Strong leadership and coaching skills
Excellent customer service and communication abilities
Valid driver's license with a clean driving record
Preferred
Professional leadership or sales training through Nexstar or similar organizations
Experience with Housecall Pro, ServiceTitan, or other field service management software
Experience managing KPIs and departmental budgets
Proven success improving technician performance and profitability

Apply

Vacancy posted 29 days ago

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