Client Services Specialist

Client Services Responsibilities Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow‑ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care. Managing medical records, charts, reports, and correspondence. Maintaining hospital cleanliness, including removal of animal waste and ensuring the facility is neat and clean inside and outside. Potential schedule: swing (2 p.m. – 12 a.m.), afternoon, night, and weekends required. Compensation: dependent on skill set, experience, and licensure status. Qualifications Candidates must be positive and motivated. Benefits Access to the people and financial resources of a large veterinary community. Discounts to Fear Free certification and VetGirl. Growth and leadership opportunities. Medical, dental, and vision coverage. Generous hospital and product discounts. Employer‑paid life, long‑ and short‑term disability insurance. Paid vacation, sick time, and parental leave. 401(k). Free mental health resources and wellness subscriptions (Headspace). Referral bonuses. Infertility benefits. Competitive wage. Equal Opportunity Statement We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). #J-18808-Ljbffr