Workplace Experience Coordinator

Workplace Experience Coordinator

As a CBRE Workplace Experience Coordinator, you'll be responsible for being the first point of contact for our corporate facility in Charlotte, NC. This role is crucial in ensuring a welcoming, secure, and efficiently managed workplace environment for employees, guests, and vendors. The ideal candidate will possess exceptional communication skills, a proactive approach to problem-solving, and the ability to manage diverse responsibilities ranging from front desk operations to facilities coordination and event support.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• Serve as the primary point of contact for all visitors and guests, providing a friendly and professional welcome.
• Manage visitor and parking pass issuance, meticulously adhering to established security protocols and emergency procedures to ensure the safety and security of all individuals within the building.
• Answer and direct incoming telephone calls with a professional and articulate demeanor, ensuring a positive first impression.
• Develop and deliver presentations to various internal and external groups.
• Coordinate and confirm recreational, dining, and business activities and reservations on behalf of requestors.
• Oversee the management of janitorial and maintenance work orders, ensuring timely resolution and high standards of facility upkeep.
• Administer comprehensive workplace services, including mail distribution, office supply management, and supporting new employee onboarding processes.
• Address and resolve inquiries and complaints from employees, guests, and co-workers promptly and professionally, maintaining a strong customer service orientation.
• Plan, organize, and execute on-site events, which includes securing event spaces, coordinating room setup and teardown, and managing supply delivery.
• Provide administrative and logistical support for various projects, encompassing supply arrangement, quote gathering, building access coordination, and data collection.
• Liaise with external vendors providing services and goods to the workplace, ensuring effective coordination and service delivery.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

• When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

• We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).