Global Account Director

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

 

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

 

The Global Account Director, assigned to one of Pinkerton’s largest global clients, will provide proactive strategic and operational direction while ensuring the delivery of high-quality customer service and innovative risk management programs. The Director provides global account leadership, identifies and implements industry best practices, and continuously seeks solutions to measure and improve overall performance.

This position will have a hybrid work schedule (in office/remote).

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.

• Serve as a key point of contact to ensure the delivery of high-quality customer service for assigned account.

• Evaluate service quality and initiate communications and/or corrective action in a timely manner.

• Develop and recommend innovative programs and initiatives to meet or exceed the client’s expectations.

• Initiate, coordinate, and assume responsibility for benchmarking and the identification of cost saving practices throughout the account.

• Identify and utilize networking opportunities with Stakeholder and Pinkerton locations throughout United States, Latin America, Europe, and Asia in support the client’s global programs.

• Partner with site management and corporate support departments to standardize processes and service delivery for the account and implement security industry best practices.

• Implement key performance measures, tracking tools, scorecards, and reporting methods to enhance security team effectiveness and performance.

• Meet regularly with the client to review the account, address any actual or potential problems, assist in the preparation of RFP responses, and negotiate contracts.

• Provide support during the client’s start-ups and transitions including security planning, assessments, and surveys.

• Review and update global and local post orders and ensure contract compliance throughout the entire portfolio.

• Provide global management oversight for the recruitment, selection, orientation, training, development, and retention of high caliber staff.

• Plan, assign, and direct work, provide performance feedback, coach associates, and complete disciplinary actions, as necessary.

• Provide direct leadership of the senior leadership team supporting the client’s security programs.

• Participate in the client’s strategic budget preparation for services and security system deployments.

• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.

• Ensure staff members understand and comply with applicable laws, regulations, policies, and procedures.

• Review appropriate expenditures, within the scope of contract and assigned duties, including equipment, supplies, and vehicles.

• Ensure invoices are correct, delivered, and paid in a timely manner.

• Assign appropriate staffing levels in collaboration with area management and ensures scheduling is managed effectively to meet client requirements while controlling labor costs.

• Provide input to company initiatives.

• Promptly assist in the resolution of legal, financial, human resources, and administrative issues.

• Build and facilitate teamwork, partnerships, and the implementation of progressive change.

• Assist the client in the evaluation of global security needs and determine feasibility of delivery of requested or desired services.

• Develop global service network for client locations and establish strong relationships with alliance partners.

• Coordinate, monitor, and evaluate global service delivery and develop global best practices.

• All other duties, as assigned.

Qualifications

Bachelor's degree with five or more years of global senior security management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

 

• Knowledge of global business practices, cultures, and norms.

• Able to manage security operations at multiple sites dispersed globally.

• Project management skills.

• Able to interact with and influence senior management to further global security programs.

• Sound judgment and decision-making ability.

• Able to formulate action plans for process improvement initiatives based upon the analysis of complex data.

• Able to adapt to changes in the external environment and organization.

• Effective verbal, written, and presentation skills.

• Client orientated and results driven.

• Serve as a positive team leader.

• Computer skills; Microsoft office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

 

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.