Area Housekeeping Manager

Job Description

Job Description

Steamboat Hospitality, formerly known as Resort Group is GROWING and we are looking to fill a unique key role as an Area Housekeeping Manager. This position will oversee daily housekeeping operations for our newest luxury property, The Amble, as well as two other elevated properties.

$80,000-$83,000 Annual Salary DOE

HOUSING OPTIONS AVAILABLE!

PERKS AND MORE

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* See HR for details.
• Paid Time Off
• Comprehensive Health Plan (HSA-Compatible)
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Discount Lodging Benefits
• Discounts on Activities & Events
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

This role is ideal for someone who has comprehensive housekeeping skills in leadership, maintaining excellent service standard, and building strong long-term client relationships.

Summary/ Qualifications

• 4 years or more in housekeeping operations in manager role with a strong knowledge of housekeeping service practices
• Bilingual: Spanish and English (preferred)
• Self-motivated individually and able to manage a team
• Strong communication and customer service skills
• Adapts to frequent changes in the department
• Able to handle pressure and manage multiple priorities
• Valid driver’s license and a driving record compliant with our insurance requirements

Essential Duties and Responsibilities

Supervisory position that is responsible for the overall management of a housekeeping department division. The Area Housekeeping Manager is responsible for scheduling and managing daily operations, supervising staff, maintaining quality standards, and identifying opportunities to expand services through client needs and property evaluations.

This position directs workers responsible for the cleaning of private condominiums and homes in the hospitality division and assists with the management of HOAs at assigned properties. Implements and oversees a service excellence program for the department to ensure all staff members have a level of competency consistent with the duties we perform.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Uses reason even when dealing with emotional topics.

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal - Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Listens and gets clarification; Responds well to questions.

Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed

Written Communication - Able to read and interpret written information.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures.

Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position . Resort Group reserves the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Resort Group positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Resort Group is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Resort Group is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Resort Group adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.