Specialist | Order Management CSC | on site Wilkes-Barre, PA

Specialist - Customer Care - Sales & Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Specialist, Order Management! In this role the Order Mgmt. CSA (Customer Service Analyst) is accountable for effectively managing the entire order lifecycle ensuring timely and effective order entry validation processing and tracking to ensure on time and in full delivery of customer orders always maintaining a good relationship with the customer. Purchase orders are essentially received via EDI Email / FAX etc. The list of activities extends with Order entry/adjustments collaboration with sales S&OP shipping facilities carrier coordinating with customers receiving team to ensure timely and in full delivery of goods. Responsibilities: - Checking various sources of PO inflow (EDI queue Fax / email inbox & USPS) periodically - Entering orders in the business ERP within given TAT - Proactively manage product allocation on the orders. - Ensuring delivery note on sales orders gets created in a timely fashion. - Coordinating with shipping facilities to get the product shipped to customers. - Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery) - Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order. - Coordinating with customers to obtain substitutes (replacement items) for unavailable items and share availability dates. - Support customers with pool date coordination rush shipment arrangements and problem resolution. - Order track and trace when shipped out of the shipping facility and share real time updates with the customer. - Communicating with customers about various process updates such as (Order Qty or Date changes different updates on availability delivery etc). - Daily maintenance in SAP which would include reviewing error reports with the order management tool: ZORD - Analyzing order trend of customers and raise flag if variation experienced. - Work as a team to process any ad hoc request promptly - Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly effectively and professionally. - Ability to analyze and resolve problems before escalating to the next level. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing Certifications APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA, ITIL Foundation - AxelosAxelos Required Skills Account Analysis, Account Analysis, Audit Support, Budgeting, Business Development, Consumer Electronics, Contract Management, Customer Care, Digital Marketing Analytics, Electronic Hardware, Financial Planning and Analysis (FP&A), Generative AI, Internet Businesses, Manufacturing Equipment, Marketing Analytics, Process Orchestration, Sales, Sales Compensation, Salesforce Sales Cloud, Sales Forecasting, Sales Order Management, Sales Origination, Sales Performance Management (SPM), Sales Support, Semiconductors {+ 4 more} Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Sales & Support Remote Type - Office Work Shift - Day Job (United States of America) The approximate annual base compensation range for this position is: 34,200 to 42,500 USD “Los Angeles, California based candidates are not eligible for this role. Wilkes-Barre area candidates are eligible for this role only.” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We’re an advanced technology services and solutions company that delivers lasting value for leading companies globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. With our AI-first mindset, hands-on innovation, and impact that actually matters, you’ll build the skills and future you want—on your terms. Genpact never requires applicants to pay to be part of our hiring process. If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam.