Secretary - Risk Management

Risk Management Administrative Assistant

The Risk Management division of the Human Resources Department administers employee benefit programs; identifies and treats the County's exposures to loss; administers safety and loss-control programs; and handles claims administration for both the self-insured liability programs and for primary workers' compensation. This position will be responsible for:

• Answering inquiries from County employees via email, phone, or in-person and direct inquiries to the correct Human Resources staff
• Providing excellent customer service to County employees and the public as the first point of contact for Risk Management.

Under general supervision, provides varied secretarial and office administrative assistance to a unit or section supervisor or manager and associated professional staff; may provide direction to office support staff on a project basis; performs related work as assigned.

This class is distinguished from other County office support classes in that incumbents provide secretarial and office administrative services for a designated unit or section and related supervisory and/or professional staff. General guidelines for action are normally established by the unit manager or supervisor; however, day-to-day activities may require the use of initiative and independent judgment, particularly when prioritizing work from several staff members or when dealing with a variety of County staff and representatives of the public. This class is distinguished from Administrative Secretary in that the latter provides secretarial and office administrative assistance to a division head and/or related supervisory and professional staff.

Knowledge of: standard office administrative and secretarial practices and procedures, including filing and business letter writing; the operation of common office equipment, including a word processor and personal or on-line computer; policies and procedures related to the unit to which assigned; correct English usage, including spelling, grammar, punctuation, and vocabulary. Business arithmetic, including percentages and decimals. Record keeping principles and practices.

Skill in: providing varied secretarial and office administrative assistance to supervisory and professional staff; organizing work, setting priorities, meeting critical deadlines, and following up on assignments; using initiative and independent judgment within established guidelines; establishing and maintaining effective working relationships with those contacted in the course of the work; composing correspondence independently or from brief instructions; organizing and maintaining accurate records and files; making arithmetic calculations with speed and accuracy; operating standard office equipment, including a word processor, personal or on-line computer, and multiline telephone equipment.