Director of Operations - North America

About MTLI Group

MTLI Group is a turnkey industrial and commercial contractor operating across Canada and the United States. We specialize in racking systems, warehouse automation, construction, facility upgrades, and full-scale industrial buildouts .

We are actively executing multiple multi-million dollar projects across North America and continuing to scale rapidly across all divisions.

The Role

We are hiring a Director of Operations – North America to take ownership of operational execution across the business.

This role is responsible for overseeing all projects, teams, and internal processes to ensure consistent, profitable delivery. You will work directly with the CEO and be expected to bring structure, accountability, and clarity to a fast-growing operation.

This is a hands-on leadership role. You will be involved in both high-level planning and day-to-day problem solving .

Key ResponsibilitiesOperations Oversight

• Lead operations across all active projects in Canada and the U.S.
• Oversee Project Managers, Coordinators, Supervisors, and field teams
• Ensure projects are executed safely, efficiently, and to scope

Project Execution

• Ensure all projects are delivered on time, on budget, and at target margins
• Identify and resolve issues impacting timelines, costs, or quality
• Improve job costing accuracy and project forecasting

Process & Systems

• Build, implement, and improve standard operating procedures (SOPs)
• Create structure across project lifecycle (sales handoff → execution → closeout)
• Work with internal teams to improve ERP/CRM usage and reporting

Team Leadership

• Manage and develop operations staff across regions
• Support hiring of Project Managers, Coordinators, and field leadership
• Set clear expectations, KPIs, and accountability across teams

Resource Planning

• Improve scheduling and labor planning across multiple job sites
• Coordinate internal teams, subcontractors, and vendors
• Ensure proper allocation of equipment, materials, and manpower

Financial Performance

• Monitor project budgets, costs, and gross margins
• Work closely with finance on forecasting, reporting, and cash flow
• Identify opportunities to improve efficiency and profitability

Cross-Functional Coordination

• Work closely with Sales to ensure clean and accurate project handoffs
• Align with leadership on priorities, growth strategy, and execution plans
• Support expansion into new regions and service lines

What We’re Looking ForExperience

• 8–15+ years in operations leadership
• Background in:
• Construction
• Industrial services
• Logistics / supply chain
• Warehouse automation / material handling
• Experience managing multi-site or regional operations
• Strong understanding of project-based business models

Skills

• Strong leadership and team management
• Solid understanding of job costing, margins, and financial performance
• Ability to build systems and improve processes
• Comfortable working in fast-paced, high-growth environments
• Strong communication and problem-solving skills

Mindset

• Hands-on and accountable
• Organized and process-driven
• Able to step into unclear situations and create structure
• Focused on execution, not just planning

Nice to Have

• Experience with automation systems (conveyors, ASRS, robotics)
• Cross-border operations experience (Canada & U.S.)
• Experience scaling operations in a growing company

Compensation

• Base Salary: Competitive Base
• Bonus: Performance-based
• Upside: Potential long-term growth opportunity within the company
• Travel required across North America

Why This Role

• Direct access to ownership and decision-making
• Real responsibility and ownership over operations
• Opportunity to help build and scale a North American platform