SAP Sales Performance Management iXp Intern - Operations Analyst

About The SAP Internship Experience Program The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three Reasons to Intern at SAP Culture of collaboration: meet mentors, make new friends across the globe, and create a thriving personal network. Project-driven experience: gain cross‑functional skills from virtual and in‑person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips. What You’ll Do Position title: SAP Sales Performance Management iXp Intern – Operations Analyst Location: Hybrid, Chicago, IL Expected start date to end date: July 2025 – July 2026 We are seeking a Business Operations intern to join our Sales Performance Management team. This role is ideal for recent college students or graduates with a degree in Business, Analytics, Finance, Accounting, Mathematics, Communications or related fields, who are looking to gain practical experience in customer success operations and strategy as well as product analytics. The intern will support the Services and Customer Success teams by building analytics solutions, responding to ad‑hoc reporting requests, and establishing a regular reporting and publishing cadence for the SPM team. The role will also collaborate cross‑functionally to support high‑impact initiatives, streamline operational processes, and help elevate the overall customer experience. Key Responsibilities Enablement for Forecasting Tools. Project Reviews (Financial Issues). Create and review Revenue Accuracy Report. Provide biweekly updates on Leadership team call. Deliver monthly Business Review. Handle Actuals, Utilization, Project Reviews (Top Watch, Red & Yellow Projects), missing time and accuracy. Build and manage a regular reporting publication cadence. Collaborate with internal teams to gather required data and formulate reporting requirements. Review and analyze business metrics and summarize findings and potential actions. Edit and publish periodic newsletters and status reports. Renewal Forecasting: assist in preparing and maintaining renewal forecasts, and own the renewal master forecast file for the SPM CSM team, ensuring data accuracy and timely updates. Data Analysis and Reporting: fulfill ad‑hoc data requests and queries from Customer Success Managers and leadership, analyze trends in customer health, churn risk, and renewal performance to generate actionable insights, and support the creation and maintenance of dashboards and reports to automatically monitor KPIs. Content Management & Enablement: develop a content management strategy and build or help implement a platform such as SharePoint or Workzone. Document and optimize key processes (e.g., onboarding, renewals, provisioning, escalation management), support internal communications, and partner with Sales Ops, Support, Marketing, and Product teams to support cross‑functional initiatives that impact customer success. What You Bring We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning. Required Qualifications Proficient in Microsoft Excel and related office suite; comfortable extracting data from various cloud applications and performing basic data translation and manipulation in Excel. Experience in Microsoft SharePoint to build functional, user‑friendly sites. Comfortable producing graphical reporting and observations with business narrative. Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non‑technical audiences. Detail‑oriented with strong analytical and problem‑solving abilities. Ability to work effectively in a team environment and independently when necessary. Self‑starter with excellent organizational skills. Preferred Qualifications Previous internship or work experience. Pursuing a BS or BBA with upper‑class status in Business, Math, Finance, Accounting or related backgrounds. Willing to work in an office environment. Advanced MS Excel skills such as VLOOKUP, data export, and pivot tables. Self‑starter. Meet Your Team This will primarily be an in‑office role with at least 3 days in office, with Tuesday and Thursday as mandatory in‑office days. You will be part of the Birmingham, Alabama team that includes Services, Product, Engineering, Customer Success and Sales Engineering. It is extremely important that candidates can operate in a team environment and work independently with minimal supervision, while also helping others when necessary. Benefits Opportunity to gain hands‑on experience in business operations, reporting and performance optimization within a supportive and collaborative team environment. Exposure to cutting‑edge technologies and methodologies. Mentoring and professional development opportunities to advance your career. Compensation Range Transparency : The targeted annual combined range for this position is 0‑USD. The actual amount will be within that range, dependent upon education, skills, experience, scope of the role, location, etc., as determined through the selection process. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status or disability. #J-18808-Ljbffr SAP