Customer Account Associate

Job Description

Job Description

Grow with Welch's!

Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary!

At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.

Position Summary

We're looking for a Customer Account Associate to oversee the end-to-end order management process and serve as a key point of contact for customer relationships related to ordering Welch's products.

This includes entering, reviewing, and booking domestic orders with accuracy and efficiency. The ideal candidate will play an integral role in identifying process improvements and recommending enhancements to streamline order processing. This position works cross-functionally with Customers, Brokers, Field Sales, Transportation, and Warehouse teams to ensure a smooth and responsive order fulfillment experience.

Where You'll Work

This role will be based out of our Waltham, MA headquarters where you will be immersed in a dynamic workplace where innovation thrives and collaboration is key.

Our company in-office schedule is designed to maximize collaboration & relationship building balanced with flexibility and well-being with 3 days in office and Thursdays/Friday being remote, flex days.

What You'll Do

• Manage end-to-end order processing, including entry, review, booking, adjustments, and returns for assigned customers.
• Provide timely, professional communication and specialized support to customers, consistently maintaining superior service and long-term partnership.
• Partner with customers to support transitions to automated ordering and maintain up-to-date account requirements.
• Serve as the primary customer contact for order-related inquiries, providing professional, responsive support.
• Analyze service metrics and order trends to identify root causes, recommend process improvements, and drive efficiency.
• Support continuous improvement by identifying and implementing enhancements to systems, tools, and workflows.

Who You Are

• A collaborative team player who contributes to company goals and actively supports cross-functional communication.
• Adaptable and proactive in navigating change—embracing growth, new information, and evolving priorities with enthusiasm.
• Customer-focused, with a desire to understand and deliver on key service metrics such as on-time delivery and case fill; maintains accurate records of customer requirements.
• Skilled at leveraging software, reporting tools, and systems to drive efficiency and informed decision-making.
• A relationship builder who fosters a positive, solutions-oriented environment with both internal teams and external partners.

What You'll Need

• High school diploma required. Associate or Bachelor's degree preferred.
• 2+ years of business experience, ideally in operations, supply chain, or customer relationship management (internship/co-op experience welcomed).
• A desire to manage your own customer portfolio and take ownership of account success.
• Proficiency in Microsoft Excel; comfort navigating data and reporting tools.
• Consumer packaged goods (CPG) industry experience is a plus.
• Familiarity with Oracle or Infor is a plus.

At Welch's we value diversity, a passion for what you do, and a commitment to continuous learning. Even if you do not feel you meet every requirement listed, but this role aligns with your strengths and goals we encourage you to apply. Join us and contribute to something extraordinary.

What You'll Enjoy

• Organization with a bold, clear purpose & vision for the future
• Inclusive Culture: Be a part of an inclusive workplace where you not only belong but also have the opportunity to be the best version of yourself
• Passionate Community: You are encouraged to have a voice, share your opinions, and have individual impact on the success of the business
• Hybrid work model : Flexible & collaborative work environment to maximize well-being & success
• Paid Time Off and Holidays: Available immediately for you to enjoy time away from the office to rest and recharge
• Paid Volunteer Time Off : 40 hours of paid volunteer time for all non-union employees
• Development & Advancement : Access to LinkedIn Learning as well as both formal and informal opportunities to develop and grow your career
• Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus)
• 401K plan with Generous Company Match
• Flexible Benefits from your first day: Choose the benefits that meet your needs and preferences
• Health, Dental & Vision Insurance
• Health Savings Accounts
• Life and accident insurance
• Employee Assistance Programs
• Tuition reimbursement program
• Additional benefits available through Perks at Work
• Paid parental (and adoption) leave – Available after 12 months of employment

The anticipated hiring base salary range for this non-exempt position is $65,000 to $75,000 annually for US-based employees. This range reflects the minimum and maximum for the position across all US locations, is based on a full-time work schedule, and is Welch's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to base salary, this role is eligible for participation in a bonus plan.

#LI-Hybrid

Welch's is an Equal Employment Opportunity Employer. We are committed to the prevention of employment discrimination based on race, religion, color, sex, gender identity, national origin, age, marital status, disability and/or military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Welch's offers more than just a job - it's an opportunity to grow, innovate, and make a global impact with a passionate community.