General Manager

General Manager Position at Flankers Kitchen + Sports Bar and Hidden Boot Saloon

Flanker Kitchen + Sports Bar has a menu of elevated American favorites features knockout steaks, scratch burgers, premium seafood, savory starters, pizza, salads, and decadent sweet treats. A full beverage program includes signature craft, large-format and on-draft cocktails, and an extensive selection of draft and bottled beers.

Complete with the latest in A/V technology and branding capabilities; Flanker is ideal for corporate events and presentations, cocktail receptions, social events, viewing parties and more.

The General Manager is responsible for overseeing and directing the seamless running of the restaurant, by providing a highly efficient and effective service and supporting the delivery of outstanding customer service. Assisting in the development and formulation of policies, procedures, and practices to support the operational needs of the restaurant.

What You Will Do:

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on the results of inventory reporting.
• Monitor operations to ensure a consistent sequence of service is followed, and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Create and develop goals and operational strategies for the operations that are aligned with the Seamark brand. Communicate the role that each employee has in their achievement and ensure accountability.
• Monitor actual sales, revenues, and expenses to determine variances, assess goal accomplishments, and adjust strategies, and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Train, coach, and counsel managers, supervisors, and employees to achieve their career goals and maximize their potential.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure pre-shifts are being conducted in the department.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Ensure all property policies and procedures are fully implemented in the department, including health and safety guidelines
• Must be able to maintain a schedule availability flexible to the business demands.
• Performs other duties and responsibilities as required or requested

About You:

• Minimum five (5) years multi-unit restaurant management experience.
• Previous experience opening an upscale, full-service restaurant with a proven record of providing the highest level of guest and employee satisfaction
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Strong analytical capabilities including budgetary and financial acumen
• Exhibits excellent verbal and written communication skills
• Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Self-disciplined, shows initiative, possess leadership ability, and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
• Demonstrate strong problem-solving skills through ability to diagnose and develop solutions
• Must have a working knowledge of mixology and the current trends across the region and globally.
• Demonstrates strong wine product knowledge and can simply communicate and train both staff and guests alike.
• Strong command of software applications, especially Microsoft Office
• Ability to work flexible hours; perform job functions with attention to detail, speed, and accuracy; prioritize and organize; follow directions thoroughly; understand guest's service needs; work cohesively as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent company data; direct performance of staff and follow up with corrections when needed

Physical Requirements:

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards.
• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).  
• Ability to stand for long periods of time.

Compensation range: 100,000 – 130,000 per year

OUR BENEFITS

Taking care of our people is at the heart of everything we do and we're committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you're just starting your career or looking to take the next step, you'll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn't just encouraged—it's expected, and we're here to support you every step of the way.