Technical Support Specialist

IT Tech Support

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves basic troubleshooting of Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have 1–3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and escalate unresolved issues to 2nd-line support teams.

Top skills:

• First-Line IT Support & Troubleshooting – Windows 10/11, MS Office/Office 365, Citrix, VPN, Cisco AnyConnect.
• Customer Service & Communication – Strong phone/chat support, client care, and clear ticket documentation.
• Showing up Attitude, need to be responsible, have the commitment!

Compensation:

Hourly Rate: $23 – $24 per hour. This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.

At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.