Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

COMPENSATION AND BENEFITS

• Company-paid training, development, and licensing
• Solid base salary + Uncapped Commission + Bonus Opportunities
• Boost your earnings with higher commissions on weeknight and weekend sales—optional opportunity.
• Paid time off (holidays and personal/sick days) with the opportunity to earn additional time off
• Healthcare benefit as a part of total compensation
• Long Term Disability Coverage
• Life Insurance
• 401(k) Plan
• Shared company vehicle
• Growth potential/opportunities for advancement within our company
• Team-building activities and birthday celebrations

JOB VISION AND COMPANY INFORMATION:
Join our growing organization as a long-term team member with company benefits or become a State Farm independent contractor agent—build and lead your own team, set your schedule, travel the world, and achieve financial stability through commissions and bonuses. The Customer Care Representative is committed to delivering outstanding support to our valued customers by promptly addressing their needs, proactively uncovering opportunities to enhance their coverage, and conducting personalized reviews to ensure they feel confident, cared for, and fully protected.

 
Dave Mader State Farm Agency has a proven track record of success. Owner Dave Mader, a former Wisconsin Badgers basketball player, established his agency with State Farm after earning a degree in personal finance. Over the past 21 years, the agency has become a leading State Farm Agency in Wisconsin and nationally, receiving numerous awards and accolades. The team has expanded to include ten members.

 
EXPERIENCE AND KNOWLEDGE:

• Experience in retail sales, marketing, or customer service is desirable, but not required.
• Proficient keyboard typing skills and experience with Microsoft Office and other popular computer software.

SKILLS AND ABILITIES:  

• Apply product and market knowledge to make informed recommendations while meeting licensing requirements
• Build relationships, influence others, and communicate effectively
• Self-motivated, proactive, goal-oriented, and able to work independently with a strong work ethic
• Trustworthy, dependable, ethical, and skilled in problem-solving and decision-making
• Detail-oriented multitasker with strong analytical skills

JOB RELATED TRAINING COURSES AND PROGRAMS

• Successfully complete all company, state, and federal requirements (licenses) to sell and service designated State Farm products and continue to be licensed in good standing as required.

DUTIES AND RESPONSIBILITIES

• Provide prompt, accurate, and friendly service while updating customer information and preparing necessary documents
• Conduct needs-based sales presentations, generate leads, schedule appointments, and close sales
• Meet or exceed marketing and sales goals by implementing the agency’s plan and building referral networks

WORK SCHEDULE

• Full time position with a 40-hour work week.
• Office Hours are Monday through Friday, 8:30 AM to 5:00 PM. Weeknights and Saturdays by Appointment