Quality Control Technician

Quality Control Technician

Job Summary The Quality Control Technician is responsible for overseeing all aspects of the returned product process including the testing and refurbishing of returned but reusable CaptionCall phones. Product that is deemed to be reusable will be cleaned, refurbished with any missing components, and prepared to be sent back to the field for installation with a new customer.

Essential Duties and Responsibilities

• Assist with receiving, processing, and organizing returned equipment and warehouse materials as assigned.
• May operate forklifts or other material handling equipment when assigned and appropriately trained/certified.
• Organize and prioritize warehouse components.
• Manage and organize the RMA process to test all defective returns.
• Refurbish and reship returned phones that are operational.
• Be trained and be an expert in all warehouse functions and operations.
• Provide weekly and monthly reports of items shipped and summaries of challenges and successes.
• Show a willingness to accept and complete new tasks and assignments as needed.
• Positive attitude and team player.
• Other duties and responsibilities as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum: High School Diploma or GED

Experience

Minimum Years of Experience: Previous experience in a warehouse Environment

Knowledge, Skills, and Abilities

Intermediate Computer Skills (MS Word, Excel, etc.)

Must be able to communicate effectively orally and through written reports

Must be able to meet/supervisor daily goals in a fast paced, constantly changing warehouse and quality controlled environment.

Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Working Conditions and Physical Requirements

Ability to sit and/or stand at a desk and work with a computer for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.

Walking, bending, squatting, and kneeling regularly required.

Must be able to lift, carry, and push/pull 10-20 lbs. frequently, with occasional manipulation of items 20-100 lbs.

Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.