Senior Collections Specialist, Accounts Receivable

Responsibilities Manage collection requirements for a multi-million dollar portfolio of accounts. Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable. Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration. Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs. Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests. Generate status reports detailing portfolio aging and payments. Prepare required documentation for placing accounts with third-party collections agents. Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed. Requirements A minimum of four years' experience in credit and collections, or two years' experience working with large, demanding and complex accounts. Bachelors or Associates degree, or equivalent post-high school education/training. Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset. Strong oral and written communication skills. Ability to handle multiple projects and prioritize tasks effectively. Required to interact professionally with customers and internal departments at all times. Ability to work both independently and collaboratively as part of a team. Shipping experience is preferred but not required. #J-18808-Ljbffr Jobtailor