Plumbing Service Manager

At High 5, our mission is simple but powerful: To come together as more than individuals to create a positive impact on our team, our clients, and our community, one High Five at a time. If you're looking to make a meaningful difference both in your own career and in the lives of others, this is the place for you.

Why Join Us?

• Competitive Compensation : Earn an estimated $90,000-$120,000+ annually.
• Weekly Pay : Get paid every Monday!
• Benefits : Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k ): Invest in your future with employer contributions.
• Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.
• Career Growth & Training : Access ongoing professional development from some of the best trainers in the industry.

Plumbing Service Manager is responsible for overseeing the daily operations of the Plumbing Service department. This role manages plumbing technicians, ensures high-quality service delivery, maintains customer satisfaction, and drives department profitability. The Service Manager coordinates scheduling, training, performance management, and service quality while ensuring safety and compliance with company standards.

Key Responsibilities

• Manage and supervise residential plumbing service technicians.
• Drive revenue growth by improving average ticket, conversion rates, and service efficiency.
• Monitor financial performance weekly and implement strategies to hit or exceed budget goals.
• Identify opportunities for upselling, maintenance plans, and service agreements.
• Lead, mentor, and stay connected with technicians through regular ride-alongs, coaching, and one-on-one meetings.
• Build a strong team culture focused on accountability, performance, and customer satisfaction.
• Track and manage KPIs such as revenue per tech, close rate, callbacks, and job profitability.
• Work closely with dispatch to optimize scheduling and maximize billable hours.
• Ensure technicians are properly trained in both technical skills and customer communication.
• Address performance issues quickly and recognize top performers.
• Collaborate with ownership/leadership on growth strategy and market expansion
• Assist in hiring, onboarding, and training new technicians.

Skills

• Leadership and team management
• Customer service and conflict resolution
• Scheduling and dispatch coordination
• Performance tracking and reporting
• Plumbing diagnostics and troubleshooting
• Time management and organization

Requirements

• Residential plumbing experience preferred.
• 2+ years of supervisory or management experience preferred.
• Excellent leadership, communication, and problem-solving skills.
• Experience with service dispatch software or CRM systems (Service Titan preferred)
• Valid driver's license and clean driving record.