HVAC Service Manager

Job Description

Job Description

Description:

At High 5, our mission is simple but powerful: To come together as more than individuals to create a positive impact on our team, our clients, and our community, one High Five at a time. If you’re looking to make a meaningful difference both in your own career and in the lives of others, this is the place for you.

Why Join Us?

• Competitive Compensation : Earn an estimated $90,000–$120,000+ Bonus's.
• Weekly Pay : Get paid every Monday!
• Benefits : Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k ): Invest in your future with employer contributions.
• Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.

The HVAC Service Manager is responsible for overseeing the daily operations, performance, profitability, and growth of the HVAC department. This role provides leadership to HVAC technicians, installers, and support staff while ensuring exceptional customer service, operational efficiency, safety compliance, and achievement of company goals.

• Lead, coach, and develop HVAC service technicians, installers, and department staff.
• Monitor department performance, revenue, profitability, and key performance indicators (KPIs).
• Conduct regular ride-alongs, performance reviews, and training sessions.
• Collaborate with dispatch, customer service, sales, and warehouse teams to ensure operational excellence.
• Review and manage technician productivity, call quality, conversion rates, and average ticket performance.
• Assist with recruiting, interviewing, hiring, onboarding, and retention of HVAC personnel.
• Address customer concerns and resolve escalated service issues promptly and professionally.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Develop and implement strategies to increase revenue, efficiency, and customer satisfaction.
• Analyze department reports and provide recommendations for continuous improvement.
• Support budget planning and departmental financial goals.
• Foster a positive, team-oriented culture focused on accountability and growth.

• Leadership and team development
• Operational management
• Financial and business acumen
• Customer service excellence
• Problem-solving and decision-making
• Time management and organizational skills
• Performance management and accountability

• Residential HVAC experience preferred.
• Minimum 2 years of leadership or management experience preferred.
• Proven ability to lead teams and drive performance.
• Strong communication, coaching, and conflict-resolution skills.
• Ability to analyze reports, KPIs, and financial performance.
• Proficiency with ServiceTitan or similar field service software preferred.
• Valid driver's license with acceptable driving record.