System Administrator Level 2

System Administrator Level 2We are a full service Managed and Cloud Services Provider focused on providing comprehensive analytical data and IT services to ensure small and medium-sized businesses are modernized. We offer cyber and network security, IT consultation, cloud computing, server/network support, and hardware support.We are currently seeking a System Administrator Level 2 who will respond to technical queries and issues, provide onsite (white-glove) support, resolve IT infrastructure issues promptly, and provide technical recommendations to staff/clients within New York City.We are only accepting System Administrator Level 2 applicants with previous MSP experience.System Administrator Level 2 Responsibilities:Effectively communicate with company clients and staff using internal communications guidelines and workflows on ticket status, next steps, progress, and resolutionHandle service tickets assigned by the client service coordinator and incoming calls to the service hotline.Fulfilling requests for moves, adds, and changesTroubleshooting and resolving technical issues promptlyPrioritizing your workload to ensure the most critical issues are resolved first.Document standard support procedures that coworkers can follow (via Kaseya VSA and Autotask).Participate in ongoing training and stay updated with new products and services.System Administrator Level 2 Requirements:Previous Managed Services Provider experience required3+ years of experience in IT troubleshooting and supporting computer, networking, or server infrastructure.Experience in ISP Installation, WLAN, Antivirus, Mobile Devices, Email, basic networking, and server support.MDM Experience (JAMF, Intune)Excellent verbal and written communication, listening, and interpersonal skills.A strong phone presence with a knack for building rapport quickly and establishing trust.Strong desire to grow your career within an agile and hungry environment.System Administrator Level 2 Benefits:Health, Dental, and Vision InsuranceLong & Short Term Disability401(k) with company matchPTO + Sick Days + Paid HolidaysOngoing Paid TrainingCertification ReimbursementMileage ReimbursementAnnual Reviews Bowman Williams