Strategic AI adoption lead (West)

About WRITER WRITER is where the world's leading enterprises orchestrate AI‑powered work. Our vision is to expand human capacity through superintelligence. We prove it possible with powerful, trustworthy AI that unites IT and business teams together to unlock enterprise‑wide transformation. With WRITER’s end‑to‑end platform, hundreds of companies such as Mars, Marriott, Uber, and Vanguard build and deploy AI agents grounded in their own data and fueled by WRITER’s enterprise‑grade LLMs. Founded in 2020, WRITER has offices in San Francisco, New York City, Austin, Chicago, and London. We are a rapidly growing company valued at $1.9 B and backed by investors such as Premji Invest, Radical Ventures, and ICONIQ Growth. About the Role WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You will embed deeply into your customers’ organizations, understand their business objectives, and build programs, communities, and frameworks that turn AI investment into measurable outcomes. You will partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time. This is a hybrid role based in our San Francisco hub. Responsibilities Own activation and platform success Deeply understand each customer's specific use cases, business objectives, and success metrics Build and co‑develop custom AI solutions with customers, translating specific use cases into workflows that drive measurable business impact Design and execute activation strategies that drive measurable platform adoption and business outcomes Implement champion programs, office hours, usage dashboards, customized trainings, and workshops Create advocate networks and champion communities within customer organizations Establish power user communities that drive peer‑to‑peer learning Train internal customer trainers to scale enablement Design innovative customer experiences that deepen engagement Facilitate dynamic live and virtual training sessions tailored to diverse audiences Partner with the curriculum team while owning customization and delivery for customers Create memorable learning experiences that inspire action and drive adoption Refine materials based on customer feedback and adoption data Work cross‑functionally to understand evolving customer needs Identify gaps and champion new training opportunities Build deep relationships with customer stakeholders and executive sponsors Qualifications At least 9 years of proven track record owning activation success and driving measurable adoption outcomes Deep experience understanding customer use cases: discovering, mapping, and leveraging specific workflows and business objectives Experience implementing activation strategies such as champion programs, office hours, dashboards, and workshops Success building advocate networks and power user communities Ability to connect platform usage to business outcomes and articulate ROI Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases Comfortable understanding technical concepts and communicating them effectively to varied audiences Capability to demonstrate use cases and articulate business value Expertise delivering virtual and live instructor‑led workshops Skill at tailoring content and delivery to diverse audiences based on their use cases Strong program management skills and natural advisor mindset Ability to thrive in a fast‑paced environment, comfortable with experimentation Self‑aware, feedback‑driven, and committed to continuous growth Travel requirements: 25% domestic and international travel may be required. Benefits & Perks (US Full‑time Employees) Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (16 weeks) Fertility and family planning support Early‑detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work‑life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company‑wide off‑sites and team off‑sites Competitive compensation, company stock options, and 401(k) WRITER is an equal‑opportunity employer and is committed to diversity. We do not make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state, or federal law. Under the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Compensation Range: $173.5 K – $219.5 K #J-18808-Ljbffr WRITER