Warehouse Administrative Assistant /CSR

Coast to Coast Distribution, LLC.
Location Work Will Be Performed: 1805 Aviation Drive, Georgetown, TX 78628
Position Type: Part-Time, Hourly, Non-Exempt
Hours: Monday- Friday 4 hours per day; flexible

Coast to Coast Distribution is a convenience supply distribution and retail operation serving businesses throughout the region. Formerly part of Greater Austin Merchants Cooperative Association (GAMA) , the organization has a long-standing history of supporting independent businesses and convenience retailers with the products, services, and resources they need to operate successfully.

GAMA was established in October 1999 as a member-owned cooperative focused on providing value, purchasing power, and operational support to convenience retailers. Over the years, the organization has grown to include distribution, retail, and business services designed to support the evolving needs of its members and customers.

Today, Coast to Coast combines distribution, convenience supply, and retail operations with a strong focus on customer service, operational excellence, and building lasting relationships with the businesses we serve.

Our employees play an important role in keeping that operation moving—from warehouse and delivery teams to customer service, administration, sales, and leadership. We are committed to creating a workplace where people can contribute, grow, and make a meaningful impact on the businesses and customers we serve.

An Administrative Assistant with Customer Service experience  who is passionate about delivering exceptional service and creating positive experiences for our members, customers, vendors, and internal teams.

• You are organized, dependable, and detail-oriented.
• You genuinely enjoy administrative work, problem-solving, and helping people.
• You are comfortable working with reports, spreadsheets, data, and documentation.
• You can identify discrepancies, missing information, and issues that need follow-up.
• You communicate professionally and effectively with members, drivers, warehouse employees, and leadership.
• You are comfortable making phone calls and speaking with members about delivery experiences.
• You take ownership of your work and consistently follow through on commitments.
• You are able to work independently while also being a collaborative member of the team.
• You learn new systems and processes quickly.
• You maintain a positive, professional attitude in a fast-paced operational environment.
• You approach problems with curiosity and look for solutions rather than simply identifying problems.
• You understand the importance of accurate documentation and timely communication.
• You have previous administrative, customer service, data entry, warehouse, logistics, retail, or related experience.

• Reviewing daily load and delivery reports to identify missed, incomplete, or incorrectly delivered orders.
• Collecting and organizing delivery information for leadership review.
• Helping identify patterns and recurring issues that may impact the member experience.
• Contacting members to better understand what happened with their delivery and documenting their feedback.
• Communicating delivery concerns and findings to the appropriate members of leadership.
• Maintaining accurate records, reports, and documentation.
• Supporting warehouse and delivery operations through timely administrative follow-up.
• Providing professional and courteous service to members, drivers, vendors, and internal team members.
• Helping ensure delivery issues are properly documented, communicated, and followed through to resolution.
• Supporting the overall efficiency of the warehouse through organization, communication, and accountability.

• Part-time position with a flexible schedule.
• Approximately 4 hours per day , with flexibility regarding the specific hours worked.
• A great opportunity for someone looking for a position that fits around other commitments.
• Ideal for someone seeking a school-hours schedule, supplemental income, a flexible second career, or meaningful part-time work.
• Primarily administrative work with regular interaction with members and warehouse personnel.
• Opportunity to develop administrative, customer service, data analysis, and operational skills.
• Collaborative environment with regular interaction across warehouse, delivery, and leadership teams.
• Opportunity for the role to grow as business needs and responsibilities are defined.

• Review daily load and delivery reports for accuracy and completeness.
• Identify missed, incomplete, delayed, or incorrectly delivered orders.
• Compile delivery discrepancies and provide organized reports to leadership for review.
• Research delivery issues by gathering information from drivers, warehouse personnel, and other internal resources.
• Contact members regarding delivery issues to understand what occurred and gather feedback about their experience.
• Document member conversations, delivery issues, findings, and follow-up actions accurately.
• Monitor open delivery issues and follow up as needed.
• Communicate relevant findings and trends to leadership.
• Enter and maintain accurate information in spreadsheets, internal systems, and company records.
• Prepare and distribute routine emails, reports, and administrative communications.
• Assist with filing, scanning, documentation, data entry, and general administrative duties.
• Maintain organized records related to deliveries, member contacts, and operational issues.
• Maintain confidentiality of member, employee, and company information.
• Provide professional and courteous communication with members, drivers, vendors, and internal team members.
• Perform all duties in accordance with company policies, procedures, and service standards.
• Perform other duties as assigned to support warehouse and delivery operations.

• Strong organizational and administrative skills.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Comfortable communicating by phone, email, and in person.
• Ability to work with reports, spreadsheets, and data.
• Strong follow-through and time-management skills.
• Ability to identify discrepancies and investigate issues.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain accurate documentation.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Word, Excel, Outlook, and other business software applications.
• Ability to maintain professionalism when communicating with members about service concerns.
• Strong work ethic and commitment to quality.

• High School Diploma or equivalent preferred.
• Previous administrative, customer service, office support, data entry, warehouse, logistics, retail, or related experience preferred.
• Experience working with spreadsheets, reports, or business software is a plus.
• Experience in a distribution, convenience store, retail, logistics, or member-service environment is a plus.

• Primarily administrative work performed in a warehouse environment.
• Must be able to remain seated and work at a computer for extended periods.
• Frequent use of computers, telephones, and standard office equipment.
• May require occasional standing, walking, bending, reaching, and moving throughout the warehouse.
• Ability to communicate effectively in person, by phone, and through electronic communications.
• Ability to work approximately four hours per day according to an agreed-upon schedule.
• Schedule flexibility is available as long as the position's required daily coverage is maintained.

✔ Benefits from Day 1
✔ 401(k), Medical, Dental, Vision, STD
✔ Life Insurance, Accident & Gap Insurance
✔ Vacation and Sick Leave
✔ Retail Holiday Schedule (4 Paid Holidays)
✔ Growth and Development Opportunities

This is a great opportunity to start or continue a rewarding career with Coast to Coast Distribution, LLC. (CCD) . Apply now and let's talk about where you see yourself in the organization!

Coast to Coast Distribution, LLC. (CCD)  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.