Medical Receptionist (float) | Worcester, Massachusetts

Lab/Radiology ReceptionistOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Schedule: Monday - Friday 8am- 4:30pm Will be providing coverage at Leominster, Auburn and Holden sites when needed (approximately 25% of the time for call-outs, PTO's, etc.)Primary Responsibilities:Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling systems. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances. Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing areaMaintains records and makes daily cash deposit as assignedReceives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/siteIdentifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelinesResolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.Documents appropriate information in computer system. Prepare patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointmentsUpdates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate actionEnters new referrals or ensure that existing referral numbers are linked in the system to ensure managed care requirementsProvides patient education regarding managed care plans and referral process. Answers patients' referral questions, concerns, etc. Provides patients with available optionsWorks collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basisInterfaces with staff, providers and patients regarding referrals denied. Documents information and assists with alternate plan of care, if neededNotifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-onsMaintains recall lists and communicates with patients as appropriateMay inform nursing staff or others of laboratory and diagnostic study results; collects and mails test resultsMay escort patients to examination rooms and chaperones patients as required. May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriateProvides guidance to departmental personnel in medical office on administrative policies and proceduresComplies with health and safety requirements and with regulatory agencies such as DPH, etc.Complies with established departmental policies, procedures, and objectivesEnhances professional growth and development through educational programs, seminars, etc.Attends a variety of meetings, conferences, and seminars as required or directedRegular, reliable and predictable attendance is requiredPerforms other similar and related duties as required or directedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications :High School Diploma/GED1+ years of customer service or healthcare related experienceAccess to reliable transportation and valid US driver's licensePreferred Qualifications:Additional specialized medical office trainingFamiliarity with various software applications such as Microsoft Word, Outlook, Excel, etc.Soft Skills:Superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely mannerAbility to think critically and exercise sound judgmentExcellent communication, interpersonal, and organizational skillsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED