Medical Receptionist

Westborough, Massachusetts, United States At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. We’re building a team of dedicated professionals who genuinely care about improving lives, are passionate, and driven to learn from one another. The Opportunity As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating patient records, collecting payment, and ensuring patients with or without pre‑existing reservations are seen in a timely manner. This is the perfect opportunity for someone looking to get their foot in the door at a growing medical company or to kickstart a career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi‑tasking, we encourage you to apply. Your Impact Patient Interaction: Welcome and greet patients to the clinic with a friendly and professional demeanor. Register patients efficiently, ensuring completion of all required forms with accurate information. Handle insurance and billing inquiries, providing clear and concise information to patients. Aid ill or distraught patients as necessary and with available resources. Payment Collection: Collect payments, insurance co‑paids, and prescription charges following clinic financial policies. Proactively and confidently request a card on file, follow‑up on patient balances, and ensure timely patient payments. Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. Manage patient reservations (online and walk‑in) and registration, optimizing patient satisfaction and provider schedules. Assist in scheduling specialist referrals as needed for patient follow‑up. Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. Front Desk Management: Answer and direct phone calls in a professional and timely manner. Keep the reception area organized and tidy, creating a welcoming environment for patients. Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. CMD Technology & Offerings Expert: Become familiar with scope of services provided at CMD and costs affiliated with all services. Navigate and utilize various software systems for reservation scheduling and electronic medical records. Required Availability Must be able to work 12‑hour shifts in consecutive and/or non‑consecutive days: Full‑time: three (3) 12‑hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. Part‑time: two (2) 12‑hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. Per diem: four (4) 12‑hour shifts per month, ideally one (1) shift each week. Flexibility to work nights, weekends, holidays. When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute. Who You Are Education: High School Diploma or GED required. Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. Detail‑oriented with excellent organizational skills: Ability to juggle and prioritize multiple high‑priority tasks and handle a fast‑paced work environment. Compassionate, authentic, and patient‑focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creation of a community of belonging. Technically savvy: Proficient with Microsoft Office Suite or related software. Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic. Driven and self‑motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resources to achieve the best outcomes for patients, the team, and the organization. Strong analytical and problem‑solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. Bonus Qualifications Medical Receptionist certification Previous experience in a medical receptionist role or similar customer service position Familiarity with medical terminology and basic knowledge of insurance processes Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation Experience working with insurance billing and coding information Pay Transparency In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, we encourage you to apply and learn more. Hourly Pay Range for this Position: $20 - $25 USD Why You'll Love Working With Us Collaborative team environment that encourages professional growth Urgent care services at no cost to our team members and their families Extensive benefit offerings including health, dental, and vision coverage, company paid short‑term disability, and optional pet insurance 401(k) match after one year of service Access to our primary care (depending on location) Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr ConvenientMD