Shift Lead

Shift Lead

Join our fun team! Our restaurant is looking for a Shift Lead at our Dallas location. The restaurant is located at 1900 Abrams Parkway, Dallas, TX 75214.

We are looking for team members who are passionate about and place value on:

• Treating customers as family
• Leading by example
• Helping one another
• Working hard (and having fun while doing it!)
• Being open and honest
• Being humble

Wages and Benefits Offered:

• A fun and friendly work environment.
• Medical Insurance that includes an Employee Assistance Program (Full-time 30+ hours/week).
• Dental Insurance (Full-time 30+ hours/week).
• Vision Insurance (Full-time 30+ hours/week).
• Paid sick time.
• Free meals on shift.
• Employee dining discount at all Due' Cucina locations.
• Competitive compensation, based on experience $24.00-$27.00/hour (base wage of $19.00-$22.00/hour plus an additional $5.00/hour in tips (approximated) for a combined wage range of $24.00-$27.00/hour).
• Tons of opportunities for professional development (pasta making, restaurant management, marketing, you name it!) and fast promotions for top performers.

In this role, the Shift Lead will:

• Demonstrate and uphold our company core values.
• Lead the entire team during assigned shifts.
• Drive product quality, customer service, kitchen timelines, system adherence, and food safety.
• Be familiar with and able to perform both kitchen and front-of-house roles.
• Monitor food waste, ordering, and inventory levels.
• Monitor the store email and calendar for daily catering events.
• Support FOH team to ensure smooth service.
• Ensure consistent adherence to standard recipes, portion sizes, cooking methods, quality standards, and operational procedures.
• Resolve food quality or customer service issues in real time.
• Ensure proper cleaning and sanitation of the kitchen and FOH areas.
• Monitor and maintain equipment; escalate repairs promptly.
• Maintain a safe work environment and enforce safety guidelines.
• Foster a positive team culture through professionalism and communication.
• Act as shift point-of-contact for operational concerns or escalations.
• Monitor breaks and shift hours to ensure labor compliance.
• Oversee opening and closing procedures.
• Communicate shift updates or team feedback to management.
• Assist with training and onboarding new employees.
• Other duties as necessary or assigned.

Required Knowledge, Skills and Abilities:

• High-energy, proactive individuals who thrive in a dynamic, fast-paced environment.
• Ability to work (and have fun!) in a diverse team.
• Ability to work under stress.
• Attention to detail.
• Passionate about food.
• Possess or be willing to obtain a Food Handler's card within 7 days of hire.
• Possess or be willing to obtain an Alcohol Server Training Permit if working front of house.
• Must be at least 21 years old (if working front of house, alcohol service required).
• Ability to stand continuously throughout an 8-hour shift.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, stoop and move quickly.
• Finger/hand dexterity to operate kitchen machinery, knives, etc.
• Ability to withstand changes in temperature, occasional smoke, steam and heat and work in a confined area.
• Ability to speak or understand Spanish a plus.
• Must have 2+ years kitchen management experience in a full service, moderate to high volume restaurant.
• Scheduling flexibility.