FRONT DESK AGENT

Join a team where your passion for hospitality shines from the moment you step through our doors!

At the Courtyard/Residence Inn Washington, DC Convention Center, taking care of our Associates is at the heart of who we are. We support your well-being, growth, and success. If you're passionate about hospitality and ready to grow your career in a positive, supportive environment, we'd love to meet you!

What We Offer Starting at $21.50/hr + Exceptional Benefits

• Medical, Dental, and Vision plan options
• Competitive Paid Time Off
• 401(k) Savings Plan with Company Match
• Educational Assistance
• Travel Discounts
• Volunteer Opportunities
• And more!

Where You'll Work

Our dual-brand Marriott® property features 504 guest rooms, a full-service restaurant, a rooftop bar, and 10,200 sq. ft. of flexible event space—steps from the Convention Center, Metro, Smithsonian Museums, CityCenterDC, and major business districts.

What You'll Do

You'll be the welcoming face of the hotel—ensuring smooth check-ins, check-outs, answer calls, manage requests, resolve issues, collaborate with departments, maintain accuracy and standards.

What We're Looking For

Friendly, service-oriented, strong communicator, multitasker, able to work flexible hours, team player. Apply today and help us make every guest's stay unforgettable!

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.